Chrome-Stats extension
Genesys Cloud for Chrome
Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent…
Total ratings for Genesys Cloud for Chrome
3.00
(Rating count:
11)
User reviews summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Works as expected for some users
- Useful for click to dial functionality
- A step in the right direction running as a separate window
Cons
- Lack of region selection causing login issues
- Inability to pin the extension window on top
- Unreliable call waiting system and notification alerts
- Incomplete feature set, for instance, no message options and limited customization
Most mentioned
- Issues with region selection and login
- Need for further development and feature completion
- Desire to pin the extension or keep it on top
- Problems with call notifications and handling
- User interface improvements, like a persistent number pad and custom ringtones
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Recent reviews for Genesys Cloud for Chrome
Recent rating average:
2.70
All time rating average:
3.00
Upgrade to see all 14 reviews
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2024-02-02 |  |
|
en | Works as expected. I too wish we could pin this extension to remain on top of other windows. For those commenting that they cannot access their ORG -> Open the extension options, alter the URL for your region, for example: https://apps.usw2.pure.cloud would be the US West region. |
| 2023-11-28 |  |
|
en | It just works. I wish I could pin it to the side of Chrome so it doesn't move around, but that's a windows/Chrome thing A bunch of people here complaining that they can't see their orgs and regions etc., from the extension icon (a red cloud) in Chrome, go Options and then update the URL field to reflect your normal GC domain e.g. https://apps.mypurecloud.com.au |
| 2023-11-21 |  |
|
en | I too will only give it one star. I couldn't login. It kept saying it didn't recognize my organization or my sign in was incorrect. The sign in works fine on the webpage. Once it has more development maybe it will be stable. |
| 2022-12-28 |  |
|
This is getting one star as it needs more development. I am writing this review in the hopes that either Genesys or google look at this and get this fixed. I will be bring this up to my Google rep as well. With the default configuration you have no way to choose your region. Genesys Cloud has many different regions. The default here goes to their US1 region. My organization is in US2 and the user has no way to change that. If you try to config the json for this the extension will either once up with a 404 not found if you use the URL for the US2 region or if you use the whole URL for the organization logon then the extension will just load a blank page. However if you use those same URLs through the browser and not the extension everything works as expected. This is true on chrome devices and on non-chrome devices running a chrome browser. This needs to be fixed as it would be unusable for any organization that is not hosted in US1. | |
| 2022-09-05 |  |
|
Works well for click to dial | |
| 2022-07-22 | |
|
cannot no find my organisation using this extension | |
| 2020-12-18 | Hans Desir |
|
Is there a way to show the group in the notification as well? So users who are part of multiple groups can see what group the call is coming from and how to answer the phone? | |
| 2020-08-21 |  |
|
Most unreliable phone app to which I've ever been subjected. The worst part is the call waiting system. If you receive an incoming call while still on one, the second call will ring over the one you're on, forcing you to hang up on the other person, which is a terrible business practice. And the app keeps failing to work. | |
| 2020-08-05 |  |
|
Go help to simplify the utilisation, more and more options arrive on this months after months. There are some limit that seems to come from Chrome Extension itself. The next step should be some 'more simple' function like make a call faster, and have a view on the actual queue. | |
| 2020-01-14 |  |
|
Doesn't sign me in, gives out errors |
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