Aware Monitor

Aware Monitor

Aware Monitor Plugin is used by Aware System to Monitor remote agents. Credentials are required for use!

Aware Monitor
What is Aware Monitor?
Aware Monitor is a Chrome extension used by Aware System Agents in call centers to monitor remote agents. It allows remote employees to perform call center jobs from home under automated supervision.
Merlin
Stats
Users: 84 ▲ 3
Version: 2.0.21 (Last updated: 2022-11-16)
Creation date: 2021-01-01
Risk impact: Moderate risk impact
Risk likelihood: Low risk likelihood
Manifest version: 2
Permissions:
  • storage
  • idle
  • identity
  • tabs
  • system.memory
  • system.cpu
Size: 574.46K
Stats date:

Other platforms

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Not available on Edge
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Merlin
Summary

This plugin works in correlation with Aware System and should be used and installed only by Aware System Agents.

Call centers have strong requirements around security and monitoring especially in the health market where people interact with PHI/PII. Historically this activity could only be executed in dedicated call centers which had to comply with advanced security requirements. This plugin is meant to solve that problem and allow remote employees to perform this kind of call center jobs from their home under automated supervision.

Safety
Risk impact

Aware Monitor may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.

Risk likelihood

Aware Monitor has earned a fairly good reputation and likely can be trusted.

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