Aware Monitor
Aware Monitor Plugin is used by Aware System to Monitor remote agents. Credentials are required for use!
What is Aware Monitor?
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Summary
This plugin works in correlation with Aware System and should be used and installed only by Aware System Agents.
Call centers have strong requirements around security and monitoring especially in the health market where people interact with PHI/PII. Historically this activity could only be executed in dedicated call centers which had to comply with advanced security requirements. This plugin is meant to solve that problem and allow remote employees to perform this kind of call center jobs from their home under automated supervision.
Safety
Risk impact
Aware Monitor may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.
Risk likelihood
Aware Monitor has earned a fairly good reputation and likely can be trusted.
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