Primas Web Notifier: Your Contact Centre Notification Tool
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Extension summary
This extension helps to trigger the Windows Notification and popup for an incoming call to contact center agents. The popup can be a web page, chat-box, web-mail to help agents identify the caller and interact with the caller. The pop up appears in a new browser window or a dialog inside the current web page in active tab, it ups to customer's preferences. The popup only displays for the users who signed in to the Primas Web Notifier as a Primas Web user. Users can specify which site domains they want to embed the popup and their Primas CX server URL.
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Extension safety
Risk impact
Primas Web Notifier requires a few sensitive permissions. Exercise caution before installing.
Risk likelihood
Primas Web Notifier is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
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