Daktela

Client for Daktela V6 omnichannel system that enables agents manage operator activities from any browser tab.

What is Daktela?

Daktela is a Chrome extension specifically designed to simplify the use of the Daktela V6 contact center solution. It allows operators to manage their activities directly from any browser page. From dialing phone numbers and CRM contacts to handling call activities and sending direct SMS messages, Daktela makes omnichannel system management more efficient and accessible.

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Stats

By: https://daktela.com

View on Chrome Web Store

Users: 723

Rating: 5.00 (5)

Version: 4.1.1 (Last updated: 2024-02-21)

Creation date: 2018-08-27

Risk impact: High risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

contextMenus
storage
tabs

Host permissions:

<all_urls>

Size: 25.37M

Email: da*****@daktela.com

URLs: Website ,Privacy policy

Stats date:

Chrome-Stats Rank

# 33507 ▼ 79

Other rankings

#526 in Communication ▼ 11 #163 in dial keyword 53 #188 in solution keyword 13 ▼ 1

Other platforms

Not available on Firefox

Not available on Edge

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Summary

Analyze keywords

Use your Daktela contact center solution directly from any page you are browsing and control your activities anytime you are using Google Chrome.

The Daktela for Chrome extension enables you to:

Dial phone numbers
Dial CRM contacts right from the phone number form field
Dial numbers directly from any web page you are currently browsing using context menu
Accept, reject, hold or transfer call activities
Switch to pause or return to ready state
Send direct SMS messages
Log on (or off) to individual queues based on my permissions
Dial phone numbers based on my last activities

The Chrome extension requires you or your company using the Daktela solution. See https://www.daktela.com/en/virtual-pbx/ or contact our sales at [email protected] to receive personalized offer.

Daktela V6 is omnichannel contact center solution to effectively support your customer care processes in modern and care-free way available 24/7/365.

User reviews

Jednoduché rozšírenie, vďaka ktorému môžete ovládať základné operátorské funkcie v Daktele.

Silus, 2018-09-18

View all user reviews

Safety

Risk impact

Daktela is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install Daktela if you trust the publisher.