Daktela

Client for Daktela V6 omnichannel system that enables agents manage operator activities from any browser tab.
What is Daktela?
Daktela is a Chrome extension specifically designed to simplify the use of the Daktela V6 contact center solution. It allows operators to manage their activities directly from any browser page. From dialing phone numbers and CRM contacts to handling call activities and sending direct SMS messages, Daktela makes omnichannel system management more efficient and accessible.

Extension stats

Users: 781 ▼ -5
Rating: 5.00 (5)
Version: 4.1.3 (Last updated: 2024-08-21)
Creation date: 2018-08-27
Risk impact: High risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
Permissions:
  • contextMenus
  • storage
  • tabs
Host permissions:
  • <all_urls>
Size: 25.43M

Ranking

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Extension summary

Analyze keywords

Control calls directly from‍ your browser.

The Browser extension is always available, no matter where your workflow is.

What does this plugin allow within the browser?

Answering and rejecting calls and other activities: Never miss your incoming activity notifications – pin your extension and always have it ready.

Logging in and out of queues and devices: Easily manage what queues and devices you need to work with.

Dialling calls manually: Enter a phone number or dial a contact or account from your CRM.

Starting and ending pauses: Manage your user states at the click of a button. Track the time you have spent on different tasks and breaks.

Sending direct SMS messages: Send outgoing SMSs to your contacts or start SMS chats, allowing you to have realtime conversations with your customers.

User reviews

Jednoduché rozšírenie, vďaka ktorému môžete ovládať základné operátorské funkcie v Daktele.
by Silus, 2018-07-16

Jednoduché rozšírenie, vďaka ktorému môžete ovládať základné operátorské funkcie v Daktele.
by Silus, 2018-09-18
View all user reviews

Extension safety

Risk impact

Daktela requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk likelihood

Daktela is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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