What is Daktela?
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Extension summary
Control calls directly from your browser.
The Browser extension is always available, no matter where your workflow is.
What does this plugin allow within the browser?
Answering and rejecting calls and other activities: Never miss your incoming activity notifications – pin your extension and always have it ready.
Logging in and out of queues and devices: Easily manage what queues and devices you need to work with.
Dialling calls manually: Enter a phone number or dial a contact or account from your CRM.
Starting and ending pauses: Manage your user states at the click of a button. Track the time you have spent on different tasks and breaks.
Sending direct SMS messages: Send outgoing SMSs to your contacts or start SMS chats, allowing you to have realtime conversations with your customers.
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Extension safety
Risk impact
Daktela requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.
Risk likelihood
Daktela is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
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