Chrome-Stats extension
Five9 Softphone Extension
This extension enables you to use a softphone embedded in the Five9 Web application.
What is Five9 Softphone Extension?
The 'Five9 Softphone Extension' is a Chrome browser extension that runs primarily on JavaScript. It allows you to interact with web pages in your browser, communicating to the softphone via local WebSockets. By using this extension, users can have their softphone embedded directly into the Five9 Web application.
Stats
Users:
700,000+
Rating:
2.38
(21)
Creation date:
2022-08-11
Risk impact:
Low risk impact
Risk likelihood:
Low risk likelihood
Manifest version:
2
Size:
17.36K
Email:
ca*****@five9.com
URLs:
Privacy policy
Stats date:
Chrome-Stats Rank
#
753
▼ 16
Other platforms
Not available on Firefox
Not available on Edge
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Summary
The softphone extension is Chrome browser extension. It's code (mainly in JavaScript) that run in the web browsers. It interacts with web pages in the browser, and communicate to the softphone via local WebSockets.
User reviews
User reviews summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Basic functionality and can be used for generating revenue
- Potential of betterment from developers
- Provides basic functions that keep things working
Cons
- Often stops working in the middle of calls
- Lacks interoperability and compatibility with a range of hardware
- Difficult interface and hard to find functions
- Inability to use the software with Mac
- Lack of notifications on calls when app is minimized
Most mentioned
- Issues with the extension not working or stopping during calls
- Lack of support or response from Five 9
- Difficulties using the software with different types of hardware
Recent reviews
Five9 "Works" sometimes, but like clockwork every single week it just stops working in the middle of calls with customers. Incredibly infuriating and the only way to get it to work again is to shut everything down, reinstall the extension, and repeatedly refresh the page.
by
Andrew Farmer, 2023-04-20
Andrew Farmer, 2023-04-20This seems like a real basic phone and sometimes its not perfect its ok it makes revenue and keeps things working i really think there's a potential of betterment from the developers but its not enough to carry a more advanced workflow we are not yet using some important features that could make us better. rule of thumb says its pretty cool, thanks for the experience i will pray it works for us for many months into years.
by
Alex, 2023-03-28
Alex, 2023-03-28Very bad functionality and interoperability. So unstable and doesnt work with a range of hardware
by
Emil Mikkelsen, 2022-06-28
Emil Mikkelsen, 2022-06-28Safety
Risk impact
Five9 Softphone Extension is relatively safe to use as it requires very minimum permissions.
Risk likelihood
Five9 Softphone Extension has earned a fairly good reputation and likely can be trusted.
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Screenshots
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