Five9 Softphone Extension

This extension enables you to use a softphone embedded in the Five9 Web application.

Five9 Softphone Extension for Chrome

The 'Five9 Softphone Extension' is a Chrome browser extension that runs primarily on JavaScript. It allows you to interact with web pages in your browser, communicating to the softphone via local WebSockets. By using this extension, users can have their softphone embedded directly into the Five9 Web application.

Download

Extension stats

By: https://five9.com

Users: 500,000+

Rating: 2.38

(24)

Version: 11.5.1 (Last updated: 2022-08-11)

Creation date: 2022-08-11

Risk impact: Low risk impact

Risk likelihood:

Low risk likelihood

Manifest version: 2

Size: 17.36K

Email: ca*****@five9.com

URLs: Website ,Privacy policy

Ranking

# 829 ▲ 146

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

The softphone extension is Chrome browser extension. It's code (mainly in JavaScript) that run in the web browsers. It interacts with web pages in the browser, and communicate to the softphone via local WebSockets.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Works well when users have stable internet connectivity.
Basic functionality for making and receiving calls is present.
Sometimes provides a decent revenue stream.

Cons

Frequent crashes and instability during calls.
Poor functionality and interoperability with various hardware.
Recurrent issues with downloading or recognizing the softphone feature.
Lack of timely support and solutions from developers regarding issues.

Most mentioned

Crashes frequently during calls.
Softphone feature often does not work despite being downloaded.
Issues with installation and necessary permissions on MAC.
Poor customer support and lack of solutions provided.
Basic functionality is limited and needs improvement.

User reviews

crashes daily, whenever i open a ticket they tell me everything looks fine, or that it's my internet. no other tool fails though

bogdan corda, 2024-08-06

Works great all the time for me! You must be a Five9 customer and have stable Internet connectivity. If you have those things you will be good to go.

Rob Voss, 2024-05-01

tons of issues that have little to no solutions. currently stuck with having to download something that is already downloaded, won't let me log in because I need to download an extension. I've downloaded and deleted it about 10 times now. pretty frustrating.