SUMA

SUMA is the agent app for Callable, the cloud communications platform that powers how businesses talk to their customers. It gives your team a softphone and a shared inbox they can use anywhere: take calls and messages, see who's waiting, and handle every conversation from one place.

Built for contact centres, support teams and any business that handles customer calls and messages, SUMA keeps your agents connected whether they're at their desk or on the move.

WHAT YOU CAN DO
• Take calls on a built-in softphone, no desk phone required
• Handle calls and messages (WhatsApp, SMS and more) from one shared inbox
• See live queues, wait times and who's available at a glance
• Get calls routed to the right agent or team automatically
• Answer incoming calls over the lock screen, like a normal phone call
• Review call history, recordings and voicemail
• Set your status and manage your availability
• Work seamlessly across mobile, desktop and the browser

BUILT FOR TEAMS
SUMA is part of the Callable platform: voice, messaging, AI and reporting on one network. Your organisation's numbers, queues, contacts and recordings stay in sync across every device your agents use.

SECURE BY DESIGN
Sign-in is protected, calls are encrypted, and your data stays within your organisation's own Callable tenant. Optional biometric unlock keeps a signed-in device secure.

REQUIRES A CALLABLE ACCOUNT
SUMA is a business app for teams that use Callable. You'll need an account provided by your organisation to sign in. It isn't a standalone consumer service. If your company doesn't use Callable yet, visit callable.io to get in touch.