Squaretalk

Squaretalk turns your phone into your Squaretalk business extension. Built for contact-center and sales agents, it lets you handle calls and customer chats away from your desk, with the same status and wrap-up as the Squaretalk web app.

CALLS
• Receive queue calls and direct calls to your extension, even when the app is closed
• Make calls to colleagues' extensions and to any phone number
• Uses Android's own call screen: answer from the lock screen, see calls in the notification
• Mute, hold, keypad (DTMF), speaker and Bluetooth headsets
• Transfer calls to a colleague or a contact

AGENT STATUS AND WRAP-UP
• See and change your status (Available, Break, Lunch and your company's own statuses)
• A status notification shows your current wrap-up or break, with a timer, outside the app
• Complete call wrap-up with a disposition and notes after each call

WHATSAPP BUSINESS CHATS
• Pick up incoming customer chats and reply with text, images and documents
• Start new conversations with approved WhatsApp templates
• Transfer, close and reopen chats; get notified of new messages

ALSO
• Call history with filters, contact search, adding contacts and speed dial
• Sign in with your email and password or by scanning a QR code from the web app
• 8 languages, including Arabic and Hebrew with right-to-left layout; light and dark mode

Squaretalk is for businesses that use the Squaretalk platform. You need a Squaretalk account with a web extension, provided by your company administrator.