Carrum Connect

Carrum Connect is the official communication app for Carrum Mobility
Solutions agents, partners, and support staff. Stay responsive to
customers, manage your contacts, and handle calls and conversations
from a single mobile workspace.

Built for agents on the move, Carrum Connect brings your inbox, calls,
and customer chats together so you can reply quickly, share what you
need, and keep your day organised — wherever you are.

KEY FEATURES

• Unified inbox — view conversations across channels in one place
• WhatsApp conversations — reply to customer messages on WhatsApp
directly from the app
• Voice messages — record and send voice notes inside chats
• Rich attachments — share photos, videos, and files with customers
• Calls and Caller ID — make and receive calls on your assigned
virtual or personal number, with caller ID for incoming Carrum calls
• Contact management — add, find, and organise customer contacts
• Labels and quick actions — sort conversations and respond using
built-in shortcuts
• Multi-account support — switch between Carrum workspaces in a tap
• Push notifications — get notified of new messages and calls
• 40+ languages — choose your preferred interface language

WHO IT'S FOR

Carrum Connect is intended for Carrum Mobility Solutions team members
and authorised partner agents. An active Carrum account is required to
sign in. If you are a Carrum customer, please use the public Carrum
service channels — this app is for staff and partner use only.

PRIVACY AND ACCOUNT CONTROL

Your account and messages are protected using industry-standard
authentication and encrypted transport. You can delete your account
and remove your data from inside the app at any time via Settings ›
Delete My Account.

For account access or login issues, please contact your Carrum
administrator