Austin 311

Name: Austin 311
Rating: 2.4 (53 reviews)
Author: City of Austin

By: City of Austin App

Utilities

Overview

Version:

7.1.6

Last updated: 2026-08-04

Ranking

#217,894 ▼ 133

Overall

Features & Capabilities

Austin 3-1-1 provides uncomplicated access to City services and information and is aligned with the City of Austin's goal to become the best managed City in the country.

User Growth & Download Statistics

App

By:

City of Austin

Rating:

2.40

(53)

Version:

7.1.6 Last updated: 2026-08-04

Version code:

889294945

Creation date:

2014-07-28

Compatible devices:

Size:

10.84MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-08

Compare stats and ranking:

Ranking

# 217,894 ▼ 133

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

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Developed by:

City of Austin

Apple Apps Store

https://apps.apple.com/us/app/austin-311/id894096218

User Reviews

Users find Austin 311 easy to use and capable of delivering quick action when functioning, with photo/GPS attachments aiding reporting. However, reliability and scope issues dominate: crashes, broken features after updates, many unresolved tickets, feature removals, and location/account problems undermine usefulness.

Pros

Easy to report issues to the City of Austin; a convenient alternative to phone calls
Ability to attach photos and GPS/location data to reports; providing context and speeding handling
Some reports receive updates and quick responses, with observed on-site action (e.g., forwarded to 911/Public Works; officer visits)
Useful for tasks like graffiti removal and pruning; GPS/photo context helps
Simple, quick workflow for submitting requests compared to the website

Cons

App crashes or instability (startup crashes, white screen)
Core features broken or unusable after updates (New Request not working; photo attachments limited to initial step; broken search)
Many reports are closed without resolution, leading to frustration and doubt about efficacy
Limited scope and feature removals (homeless encampment reporting removed; not all issues reportable; power outages not supported)
Location/account issues (GPS mislocation, inability to locate user, account lookup failures)

Recent reviews

I downloaded the app to report a bunch of commercials cars parked outside of my apartment, some blocking fire hydrants or just blocking the dumpster area but so far nothing has been done and by the way other reviews have also reported the same it looks like it never will so what’s the point of this app? There’s no enforcement at all so anyone can just park where they feel like it I guess

by Mi*****, 2026-02-15

This is not an app to report a power outage or needing the police to come or anything like that – it’s just for reporting things like debris in the road, dead animals, etc. Stuff you would normally call 311 about. If you have a power outage, the Austin Energy app is great for that. My only complaint is that one time I reported an unsafe new traffic pattern and they closed it as inspected no action required, but lo and behold two months later they fixed it. I wish I knew if they had planned to fix it before or they thought they didn’t have to fix it and then enough people complained and then they did. Just curious.