Save-On-Foods

This has been my goto shop to buy groceries. Competitive pricing and good quality product. However online shopping has been a hassle with this firm. For starters you can’t choose the store location ! So by default they pick up a store that serves your area despite others being closer. Last time when I ordered online one of the items was substituted poorly after telling that to the delivery driver he assured me he will make a note and report that to the store and I will be issued a refund/credit. After a couple of days I checked in to see if the item was refunded but I didn’t see any updates so I reached out to the customer care via email. The following is a response I received from the customer care : => Good evening, We received your email about the wrong substitution for green chilies. We just want to inform you that you can return the substituted items to the driver at the time of delivery. Once the item is returned to the store, we can apply for the refund/credit for you. We won't be able to give you credit at this point of time as it is almost a week for your order, which was August 22. Thanks, and regards Navneet 939 ETL <= PS : A 5 dollar is not gonna make me rich or poor ! But this is a bad customer experience. I love the store so I will still be shopping in person but goin forward I won’t be making any purchases online !

It lets me sign in but doesn’t seem to save my profile or info. It keeps popping up with errors every time I try to select a store, search for products, do anything, it displays an error page. This app used to work great so I don’t know what happened. It’s convenient for me because my laptop has gotten so old it doesn’t function well anymore, so I hope it gets fixed soon.

I use it at least once a week, either as in-store shopping list or for online pickup. Love it.