MARTIN'S SCAN IT! Mobile

When it worked, it was a timesaver. I could walk through the store, pick the groceries I wanted, scan them, put them in my bags and scan my phone at the register. The problem is that the app and the store WiFi don’t always work. This has caused me to be audited several times in a row, even though I am the only one who uses the app at the store where I shop. On most of those occasions the store’s equipment didn’t work properly. Instead of checking out in less than a minute, I had to wait for as much as ten minutes. On one occasion the frozen food that I had was beginning to thaw by the time I got home. The people at the store try hard to figure out what to do. One man spent more than a half hour talking with IT and corporate care. He gave them my information and explained what was happening. He was told that someone would look into it and contact me directly within 48 hours to let me know what they found out. It has been a week since that happened, nobody from corporate contacted me and the problem has not been resolved. I couldn’t use the app today.

I’ve also used WalMart’s Scan & Go and it works much better. I couldn’t get any produce barcodes to scan. It didn’t show Martins card specials applied to each item as they were scanned but I won’t know if that mattered because the cart in the app randomly went back to empty and all was lost so I still had to check out at a register.

The app linked to my Martins card without difficulty and I have scanned happily throughout the last two years. The issue I have is that I can not log into the coupon section of the app to add coupons. It always says my PIN is invalid. I follow the directions to create a new PIN and it still says it is invalid. So frustrating.