OneInbox

Manage conversations as a team. OneInbox brings chats, contacts, templates, assignments and customer communication into one simple workspace.

OneInbox — One Inbox. Every Conversation. OneInbox is a shared WhatsApp Business inbox designed to help teams manage customer conversations from one organised workspace. Bring your WhatsApp conversations, contacts and team workflows together so your team can respond efficiently, stay organised and keep track of every customer interaction. SHARED TEAM INBOX Manage WhatsApp conversations from a central inbox built for teams. View active chats, unread conversations and conversation status in one place. TEAM ASSIGNMENTS Assign conversations to team members so everyone knows which conversations they are responsible for and customers get the right response. CONTACT MANAGEMENT Keep customer contacts organised and quickly access the conversations and information your team needs. WHATSAPP MESSAGE TEMPLATES Access and manage approved WhatsApp message templates to communicate with customers using consistent, reusable messages. CONVERSATION MANAGEMENT Organise conversations using statuses such as Open, Pending and Solved, helping your team maintain a clear workflow. MEDIA & MESSAGING Communicate with customers using text and supported media while keeping the conversation history together in one place. TEAM WORKSPACE Bring team members together inside a shared workspace with roles and permissions designed for collaborative customer communication. WALLET & CREDIT VISIBILITY Keep track of your workspace credit information directly from OneInbox. Whether you're handling customer support, enquiries, bookings, sales conversations or everyday customer communication, OneInbox gives your team a simpler way to manage WhatsApp conversations. One inbox. Every conversation. Zero chaos.