OonoBox

OonoBox is a multi-channel customer messaging platform. Your whole team works from one shared inbox, no matter how the customer reached you. WhatsApp Business is live today. Instagram, Facebook Messenger, and SMS are rolling out next, with the same workflow on every channel.

Stop forwarding screenshots, losing customer threads in personal phones, or replying from the same number twice.

ONE INBOX, EVERY CONVERSATION Every inbound message lands in a shared inbox. Anyone on your team can pick it up, reply, hand it off, or close it. Assignment history is tracked so you always know who said what, and when.

WHATSAPP BUSINESS, READY ON DAY ONE Sign in with Facebook, pick the WhatsApp Business Account you already use with Meta, and your number is live in OonoBox. Existing messages keep flowing, and customers don't see any change on their end.

PROPER TEAM CONTROLS

• Roles: admins manage the workspace; agents handle conversations.
• Teams: group agents by department (Sales, Support, Billing) so the right team sees the right conversation.
• Mine, Open, and Closed views: agents see what they own at a glance.
• Internal notes: discuss a conversation without the customer seeing.

REUSABLE TEMPLATES Save the replies you send a hundred times a week. Insert them with one tap, edit if you need to, and send. Includes WhatsApp's approved-template flow for outbound sales and notifications.

CONTACTS THAT TRAVEL WITH YOU Every customer who messages you becomes a contact automatically, with name, phone, conversation history, and marketing-consent state. Add display names, set marketing opt-in, and search by name or number.

MEDIA AND VOICE Send and receive photos, videos, voice notes, and documents. Voice notes record from inside the conversation. Files preview inline.

BUILT FOR SOUTHERN AFRICA Designed in Zimbabwe for businesses across the SADC region. Country and currency selection during signup. Hosted close to your customers so messages arrive in a heartbeat.

MORE CHANNELS COMING The team workflow you learn for WhatsApp will work the same way when Instagram DMs, Facebook Messenger, and SMS arrive. Roles, assignments, templates, and contacts travel with you across every channel.

PRIVACY AND COMPLIANCE We act as a data processor for your business. You stay the controller of your customers' data. Channel access tokens are encrypted at rest. Account deletion is one email away. Full privacy policy at https://www.oonobox.co.zw/privacy.

GETTING STARTED

1. Create a workspace from the web app at app.oonobox.co.zw, or accept an invite on this app.
2. Connect a WhatsApp Business number from Settings.
3. Invite your team.

OonoBox works alongside the OonoBox web app. Agents prefer the phone, owners often configure on desktop. Both stay in sync in real time.

Questions or feedback: privacy@oonobox.co.zw