inboxbase

InboxBase is an omnichannel customer messaging platform for WhatsApp-first business teams. Manage all your customer conversations — WhatsApp, Instagram DM, Email, SMS, Messenger, TikTok, Telegram and more — from one intelligent inbox on your iPhone.

KEY FEATURES

Unified Inbox Every customer message from across 12 channels lands in a single, organised inbox. Assign conversations to agents, add internal notes, set snooze reminders, and never lose track of a thread.

AI Agents (powered by Claude) Native AI agents that understand context, draft replies, summarise conversations, apply tags and escalate to a human when needed — all automatically, without any coding.

No-Code Automation Build drag-and-drop workflows to route incoming messages, send follow-ups, trigger broadcasts and escalate by keyword or sentiment. No developer required.

Broadcast Campaigns Send approved WhatsApp message templates to segmented contact lists. Track delivery, read rates and replies in real time.

CRM Sync Two-way sync with HubSpot, Salesforce, Zoho, Pipedrive and ActiveCampaign. Contact records, deal stages and conversation history stay in sync automatically.

Contact Lifecycle Move contacts through custom pipeline stages — New Lead, Hot Lead, Payment, Won — directly from the inbox.

Team Management Invite agents, set role-based permissions, monitor team load and track first-response times from the dashboard.

Trust & Compliance SOC 2 Type II certified. GDPR compliant. Encryption at rest. Audit logs. Full workspace isolation.

WHO IT'S FOR InboxBase is built for customer-facing teams at SMEs and scale-ups — e-commerce, hospitality, healthcare, real estate, and professional services — who rely on WhatsApp as their primary customer communication channel.

GETTING STARTED Sign up at inboxbase.io for a free trial. Connect your WhatsApp Business account via the official Meta WhatsApp Cloud API in minutes.