Flex-Ops: WhatsApp Team Inbox

Your team's shared WhatsApp Business inbox: reply faster, assign chats, send approved templates, and get instant push alerts for every new message.

Turn your business WhatsApp number into a real team inbox.

Flex-Ops is the mobile companion to the Flex-Ops WhatsApp Business platform. It connects your whole team to one shared WhatsApp Business number — so every conversation is visible, every reply is accounted for, and no customer message ever falls through the cracks.

WHY TEAMS SWITCH TO FLEX-OPS

One number, one inbox, no confusion Stop juggling a phone that gets passed around the office. Everyone on your team sees the same conversation list, in real time, from their own device.

No more "who replied to this customer?" Every message shows who sent it. Assign conversations to a specific agent, see who's currently handling a chat, and hand off conversations without losing context.

Reply outside the 24-hour window WhatsApp only lets businesses freely message customers within 24 hours of their last message. Flex-Ops lets you send pre-approved message templates to re-open the conversation any time — for order updates, appointment reminders, and more.

Quick replies for common questions Save your team's most-used answers — hours, pricing, location, FAQs — and send them in one tap instead of retyping the same reply for the hundredth time.

Customer info at a glance See a customer's name, phone number, and conversation history right next to the chat, so any agent can pick up where the last one left off.

Push notifications, instantly Get notified the moment a new message arrives, even when the app is in the background, so nobody waits hours for a reply.

BUILT FOR HOW YOUR TEAM ACTUALLY WORKS • Shared team inbox across unlimited agents • Conversation assignment and hand-off • Approved WhatsApp message templates • Quick reply library • Customer profile and chat history • Real-time push notifications • Full Arabic (RTL) and English support • Light and dark themes

Flex-Ops is free to download. It's the mobile app for teams already using the Flex-Ops WhatsApp Business platform — no separate account or in-app purchase needed. If your business doesn't have a Flex-Ops account yet, visit whatsapp.flex-ops.com to get started.

Built for businesses across Jordan and the Gulf that talk to their customers on WhatsApp every day.