Periskope: WhatsApp Operations

Periskope gives superpowers to WhatsApp.

Connect multiple WhatsApp numbers, collaborate with your team, integrate your CRM / systems and automate all your workflows - all in one powerful platform

Multi-number Inbox: Gain complete visibility and control over your team's WhatsApp conversations

• Connect multiple numbers to one shared inbox. Works with any WhatsApp number
• Enable your entire team to view and respond to messages without direct phone access

Create tickets & tasks: Turn WhatsApp conversations into actionable work

• Create tickets: Instantly turn any customer query across group or 1:1 chats into tickets.
• Flag important queries with AI or emojis.
• Track unanswered questions, open tickets, and resolution times
• Sync tickets with HubSpot, Freshdesk, Zoho, Slack, and more

Manage Groups: Built specifically for group and community management

• Schedule messages to groups and contacts
• Role based permissions: Set role-based permissions for team members to send messages, respond to queries etc

Automations: Automate repetitive tasks and ensure no message is missed.

• Auto replies for keywords or outside business hours
• Automatic ticket creation from customer queries
• Distribute new chats and tasks to individual agents based on pre-set rules
• SLA alerts and notifications for important messages

AI agent: Train Periskope Agent on Your Data

• Train it on FAQs, SOPs, and documentation
• Automatically respond to repetitive questions
• Create tickets and tasks from conversations
• Escalate complex queries to human agents

Periskope is built for teams that rely on WhatsApp to communicate with customers, communities, and partners. Work together on WhatsApp — faster, smarter, and at scale.

If you have any feedback or questions, please go to Periskope > Help > Contact Us

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