ZunoPilot

ZunoPilot turns your business WhatsApp number into a shared workspace where your team can manage customer conversations, leads, orders and support from one place.

Built for businesses that sell and support customers over WhatsApp — including restaurants, clinics, salons, retailers, agencies and service providers.

ONE INBOX FOR YOUR WHOLE TEAM

• Manage customer conversations from one shared inbox • Assign conversations to team members • Add private internal notes alongside conversations • Save quick replies for frequently asked questions • Reply to specific messages with quoted replies • Send photos, documents, locations, contacts and catalogue items • Search conversations by customer name, phone number or message

AI-ASSISTED CUSTOMER CONVERSATIONS

• Automate responses to common customer questions • Pause AI automation whenever a team member wants to take over • Resume automation when the conversation is complete • Clearly distinguish automated and team responses

MANAGE LEADS FROM CONVERSATIONS

• Create leads directly from customer chats • Track leads through New, Contacted, Qualified, Won and Lost stages • Assign owners and follow-up dates • Track lead value and source • Filter leads by owner, assignment and follow-up status

ORDERS & CATALOGUE

• Create orders from your product catalogue • Track orders from Accepted through Delivered • View today's, recent and historical orders • Monitor new orders, orders in progress, deliveries and revenue

CUSTOMERS & AUDIENCE LISTS

• Maintain customer profiles and conversation history • Organize customers using tags • Create and manage audience lists • Block contacts when required

SUPPORT TICKETS

• Create support tickets directly from conversations • Set ticket priorities from Low to Urgent • Keep tickets connected to the original customer conversation • Respond to customers from the same conversation

BUILT FOR BUSINESS MESSAGING

• Receive push notifications for new customer messages • Understand when the WhatsApp 24-hour messaging window has closed • Sign in securely using your phone number and a one-time verification code

ZunoPilot helps your team keep customer conversations organized, respond faster and manage leads, orders and support without losing the context of the original conversation.

Questions or feedback? support@zunopilot.com