HelpDeskID

HelpDeskID lets you verify your identity instantly when your IT help desk needs to confirm it's really you — before performing sensitive actions like password resets, account unlocks, or granting access.

When a technician from your IT team initiates a verification request, you'll receive a push notification on your iPhone. Simply tap Approve to confirm your identity, or Deny if you didn't expect the request.

HOW IT WORKS • Your IT team sends a verification request from the HelpDeskID web portal
• You receive an instant push notification on your iPhone
• Tap Approve or Deny — your IT team sees the result in real time
• A full audit trail is kept for every verification

BUILT FOR SECURITY Every verification is logged with a timestamp, the technician who initiated it, and the outcome. Your organization always has a complete record of who was verified and when.

SIMPLE TO USE No complicated setup. Your IT administrator provides you with a server address and your login credentials. Once you're logged in, HelpDeskID runs quietly in the background and alerts you the moment a verification request comes in.

PRIVATE & SELF-HOSTED HelpDeskID connects to your organization's own server — your identity data never passes through third-party servers. Everything stays within your company's infrastructure.

This app requires an account provided by your IT administrator. It is not a standalone consumer app.