Jitbit Helpdesk

Name: Jitbit Helpdesk
Rating: 4.5 (63 reviews)
Author: Jitbit LP

By: Jitbit LP App

An easy-to-use help desk app

Overview

Version:

10.6

Last updated: 2026-06-06

Ranking

#182,533 ▼ 326

Overall

Features & Capabilities

Access Jitbit Helpdesk on iOS to manage customer tickets from anywhere. This official app provides full ticket management with filters, search, and the ability to assign, prioritize, and track tickets in real time, so your team can respond quickly and stay in sync.

Security is a priority with optional PIN or biometric locks and HTTPS data protection. Increase productivity with canned responses, knowledge base integration, AI-powered reply assistance, and easy file attachments—all in a clean, native iOS experience that works with both SaaS and self-hosted Jitbit deployments.

User Growth & Download Statistics

App Communication Task Management Privacy & Security

By:

Jitbit LP

Rating:

4.50

(63) 1 new ratings

Version:

10.6 Last updated: 2026-06-06

Version code:

886343023

Creation date:

2013-03-29

Compatible devices:

Size:

53.52MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-18

Compare stats and ranking:

Ranking

# 182,533 ▼ 326

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Jitbit LP

Apple Apps Store

https://apps.apple.com/us/app/jitbit-helpdesk/id623820409

Website:

https://www.jitbit.com/helpdesk/

User Reviews

Users report that Jitbit Helpdesk for iOS offers basic ticketing with a clean interface, but is hampered by stability and reliability problems. Recurrent crashes and startup errors, flaky authentication, missing key features versus the web/desktop, and unreliable notifications make it risky for daily use. Many reviews describe it as a limited mobile wrapper rather than a full native app, with performance issues that force restarts.

Pros

Core ticketing features are available and usable for technicians/admins on mobile.
Clean, uncluttered interface that keeps the focus on tickets.
Provides basic mobile access to tickets, enabling on-the-go work.

Cons

Frequent crashes and startup errors; the app often won’t open and requires restarts.
Authentication issues; repeated sign-in prompts and 2FA hassles; the app often behaves like a web wrapper.
Missing essential features compared to the web/desktop (search removal, tagging, creating tickets on behalf, limited filters and dashboards).
Notifications are unreliable or unavailable; push notifications require per-user settings and don’t consistently fire.
Performance issues such as hangs after a few minutes of use.

Recent reviews

Every time I open the app and click a ticket it won’t open. Have to close app and try again. Been that way since the new interface update.

by 1S*****, 2025-07-08

Most of the key features needed to operate the helpdesk as a technician or admin are available. However, the app crashes when I attempt to add an image. Would be great to create tickets for my maintenance tech on the fly from my phone without relying on emailing them - why bother with an app?