SparrowDesk

SparrowDesk is an AI-first helpdesk app designed for support teams to manage customer conversations from anywhere. It centralizes email and live chat into a unified inbox, helping teams stay organized and responsive.

SparrowDesk includes AI Agents for handling routine queries and an AI Copilot that assists agents with summaries and reply suggestions.

Features • View and respond to support tickets • Manage conversations across channels • Assign tickets and update statuses • Collaborate using internal notes • Receive real-time notifications

Requirements A SparrowDesk account is required.