Reviews of August Home

By: August Home, Inc. App

List of user reviews and ratings for August Home

Total ratings

4.80 (Rating count: 174,501)

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Review summary

User reviews on August Home for iOS reveal a pattern of reliability and integration issues. The most frequent complaints are difficulties creating accounts and receiving verification codes (text and email), and verification delays. HomeKit integration frequently drops post-update, requiring re-adding devices. Apple Watch support is inconsistent, with a broken watch icon and removed widgets. Auto Unlock is unreliable and often fails to unlock automatically. Numerous reports of app instability include crashes and missing data like battery level and widget options. A minority still finds the app great and intuitive when it functions, and remote lock control remains a noted strength.

Pros

Intuitive, user-friendly app interface.
Allows remote locking/unlocking through the app.
Generally perceived as great and intuitive when it functions.

Cons

Apple Watch integration issues: broken watch logo and removal of widgets.
Account creation and verification failures: login issues and delayed/absent SMS/email codes.
HomeKit instability: locks frequently drop from HomeKit and must be re-added.
Auto Unlock unreliability: does not unlock automatically as expected.
Overall app instability and missing data: crashes in settings and missing battery status/other features.

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User Reviews

Recent rating average: 3.20

All time rating average: 4.80

Upgrade to see all 114 reviews

41% (47)

Date	Author	Comment
2026-08-28	do*****	Also wants phone number. How I can’t just control lock without login? Ridiculous and invasive
Also wants phone number. How I can’t just control lock without login? Ridiculous and invasive
2026-08-27	Ho*****	I love this App. It’s very easy and simple to use. The best part is no keys ever again to lock or unlock your door from anywhere.
I love this App. It’s very easy and simple to use. The best part is no keys ever again to lock or unlock your door from anywhere.
2026-08-26	PP*****	I just installed August home using my existing deadbolt. Installed fairly easily and the app is easy to use now to lock and unlock the door. I highly recommend this system for the convenience of knowing when your door is locked and when someone unlocks.
I just installed August home using my existing deadbolt. Installed fairly easily and the app is easy to use now to lock and unlock the door. I highly recommend this system for the convenience of knowing when your door is locked and when someone unlocks.
2026-08-25	Pi*****	App crashes no matter what update is installed. Unable to change lock codes. I’m replacing the system.
App crashes no matter what update is installed. Unable to change lock codes. I’m replacing the system.
2026-08-22	I *****	The lock eats batteries like crazy. The app is mediocre at best. The privacy policy for the app (below) is awful and not customer friendly. You know data brokers and billionaires are the REAL customers (not you!) when an app collects so much data and has app tracking. Even Schlage and Kwikset don’t track through their apps. There are many other options that are better with privacy included.
The lock eats batteries like crazy. The app is mediocre at best. The privacy policy for the app (below) is awful and not customer friendly. You know data brokers and billionaires are the REAL customers (not you!) when an app collects so much data and has app tracking. Even Schlage and Kwikset don’t track through their apps. There are many other options that are better with privacy included.
2026-08-15	Cg*****	I highly recommend August locks. Easily installed and use. If you have any issues with the locks a quick call to technician and they walk you through troubleshooting your lock. The wait to get a technician on the line is is only a couple of minutes and you are actually talking to a person and not AI.
I highly recommend August locks. Easily installed and use. If you have any issues with the locks a quick call to technician and they walk you through troubleshooting your lock. The wait to get a technician on the line is is only a couple of minutes and you are actually talking to a person and not AI.
2026-08-10	Th*****	The first one we had didn’t have issues, this second device eats up batteries like crazy!
The first one we had didn’t have issues, this second device eats up batteries like crazy!
2026-08-09	Wh*****	Trying to reconfigure existing locks and this garbage just crashes over and over. I hate these locks…..
Trying to reconfigure existing locks and this garbage just crashes over and over. I hate these locks…..
2026-08-08	Av*****	Will never have to worry about getting locked out of the house again as long as my phone is with me. Plus the convenience of being able to unlock the door for family and friends when we’re with not home or not able to answer the door
Will never have to worry about getting locked out of the house again as long as my phone is with me. Plus the convenience of being able to unlock the door for family and friends when we’re with not home or not able to answer the door
2026-08-03	Si*****	I’ve used August locks even in commercial settings for my clients. And for my AirBnb business. The biggest plus is the simple elegance. They got the engineering flawless then created a no frills app on top of it. They just work! The only request I’d make is they add battery percentage indicators to all their models-including the original locks!
I’ve used August locks even in commercial settings for my clients. And for my AirBnb business. The biggest plus is the simple elegance. They got the engineering flawless then created a no frills app on top of it. They just work! The only request I’d make is they add battery percentage indicators to all their models-including the original locks!