Lockin Smart

After my Lockin lock temporarily lost its Wi-Fi connection, the Auto-Lock feature completely stopped following its schedule. It is configured to activate from 9:00 PM to 9:00 AM, but instead it locks throughout the day and remains unlocked overnight. The app displays the correct schedule, and the lock’s time and video timestamps are correct. Even worse, the lock continues immediately relocking after Auto-Lock is turned completely off and the battery is disconnected and reinstalled. This creates both a security risk and the possibility of someone being locked out. The Matter integration is also extremely limited and frequently reports stale information to Home Assistant, so it cannot be trusted as a reliable backup. For a lock costing more than $400, this is unacceptable. A security product should reliably follow its configured settings. I also contacted Lockin support and received no response. Expensive hardware, unreliable software, limited smart-home support, and nonexistent customer service. I cannot recommend this lock or app.

Are you expecting people to use long, strong passwords and force them to type them into the login form??? I spent the last 15 minutes trying to copy from my password manager and paste into this app’s sign up form. This is nuts!