Reviews of The HOP - Hill Country Transit

By: Spare Labs Inc.

List of user reviews and ratings for The HOP - Hill Country Transit

Total ratings

4.40 (Rating count: 361)

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Review summary

Users praise The HOP for car-free, affordable mobility and convenient pickup/drop-off options, especially useful for work and on-base travel. However, the most-mentioned downsides are unreliability: long and inconsistent wait times, booking/ride-management glitches, driver availability issues, and app accessibility problems that hinder use for some riders.

Pros

Very useful for people without a car, especially for daily commuting and getting to work.
Pickup/drop-off convenience, with location-based pickup and drop-off near work.
Affordable/low-cost transportation option compared to alternatives.
Helpful for military/base residents needing transit and on-base mobility.

Cons

Long, inconsistent wait times and late pickups/drop-offs across trips.
Booking and trip-management problems (phantom buses, trips with no assigned bus, inability to edit/cancel bookings).
Inconsistent driver availability and reliability (occasional 'no rides' reports and drivers often late).
App usability and accessibility issues (UI glitches, delays after taps, and VoiceOver/accessibility problems).

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User Reviews

Recent rating average: 2.80

All time rating average: 4.40

Upgrade to see all 22 reviews

45% (10)

Date	Author	Comment
2026-03-25	Vi*****	This app is messed up. One part says Driver is arriving and other part says driver arrived 15 minutes ago. Which is it? Get it together people .
This app is messed up. One part says Driver is arriving and other part says driver arrived 15 minutes ago. Which is it? Get it together people .
2026-02-27	Fi*****	This Good thing how the hop picks us up in front out place drops us right in front my job . Love it
This Good thing how the hop picks us up in front out place drops us right in front my job . Love it
2026-01-04	ol*****	1 hour pick up time and another 1 hour drop off time
1 hour pick up time and another 1 hour drop off time
2025-11-26	An*****	This is the worst public transportation ever I’m always late for work even if I schedule ahead they are still late I don’t get this app it’s like they pick u up when they feel like it and there’s always no rides I don’t get how they’re partnered with uber when they always say no rides smh
This is the worst public transportation ever I’m always late for work even if I schedule ahead they are still late I don’t get this app it’s like they pick u up when they feel like it and there’s always no rides I don’t get how they’re partnered with uber when they always say no rides smh
2025-09-04	Ke*****	Awesome transit and service! I Love it, and value the Hop a lot. The app could use a lot of work. It would be better.
Awesome transit and service! I Love it, and value the Hop a lot. The app could use a lot of work. It would be better.
2025-08-26	El*****	I love it. It’s a wonderful service. Highly recommended.🙂
I love it. It’s a wonderful service. Highly recommended.🙂
2025-08-21	il*****	Edit to add: Today I had a trip booked that apparently did not have a bus attached to the trip. How is it possible to book a trip, supposedly not select a bus type (as HOP cust svc claimed is what happened when i called to inquire as to the lack of bus at arrival time) and then still receive multiple updates about what time my bus would arrive??? If it’s true I neglected to tap on a bus choice, why did the app allow me to complete the trip booking? Why did I receive regular updates about this allegedly non-existent bus arriving? Did I book a phantom bus? Makes no sense and I had to secure other transport to work. I would love a way to edit my trips because when I notice I made an error after booking, I am forced to cancel and re-book. Canceling even more than 24 hours in advance of a pickup time can trigger a message that claims you have canceled within 30 minutes of a pickup and now your account is under review. This is so upsetting and d unreasonable! Please allow us to edit our actual trips after they are booked! What if I decide to leave work a little early? Or I want to go somewhere different after work. Or maybe I accidentally booked the trip for AM instead of PM. I can’t just fix them! Plus I risk losing this amazing privilege of much needed public transportation.
Edit to add: Today I had a trip booked that apparently did not have a bus attached to the trip. How is it possible to book a trip, supposedly not select a bus type (as HOP cust svc claimed is what happened when i called to inquire as to the lack of bus at arrival time) and then still receive multiple updates about what time my bus would arrive??? If it’s true I neglected to tap on a bus choice, why did the app allow me to complete the trip booking? Why did I receive regular updates about this allegedly non-existent bus arriving? Did I book a phantom bus? Makes no sense and I had to secure other transport to work. I would love a way to edit my trips because when I notice I made an error after booking, I am forced to cancel and re-book. Canceling even more than 24 hours in advance of a pickup time can trigger a message that claims you have canceled within 30 minutes of a pickup and now your account is under review. This is so upsetting and d unreasonable! Please allow us to edit our actual trips after they are booked! What if I decide to leave work a little early? Or I want to go somewhere different after work. Or maybe I accidentally booked the trip for AM instead of PM. I can’t just fix them! Plus I risk losing this amazing privilege of much needed public transportation.
2025-08-17	Ko*****	How is it that it takes over 40 minutes for a short distance of travel why does the pick up take for ever changing it’s arrival every minute going from 2 minutes to then 12 minutes
How is it that it takes over 40 minutes for a short distance of travel why does the pick up take for ever changing it’s arrival every minute going from 2 minutes to then 12 minutes
2025-07-28	ev*****	This app is a joke I’m waiting 40 minutes to an hour for a 10 minute ride I had to use this app one time and I pray I never have to use it again would give 0 stars if I could
This app is a joke I’m waiting 40 minutes to an hour for a 10 minute ride I had to use this app one time and I pray I never have to use it again would give 0 stars if I could
2025-07-27	Br*****	This app as of the latest update is still atrocious with VoiceOver now you can’t even get tickets in this app. You can’t even see that button anymore anywhere please make this app more accessible with VoiceOver. This is unacceptable in this day and age that an app that can be made accessible with VoiceOver just flat out, refuses to be And it’s unacceptable for a pair of transit company like this one who talks a big game about Accessibility that they just want to develop an app and not really test it with VoiceOver very thoroughly. Please fix these problems.
This app as of the latest update is still atrocious with VoiceOver now you can’t even get tickets in this app. You can’t even see that button anymore anywhere please make this app more accessible with VoiceOver. This is unacceptable in this day and age that an app that can be made accessible with VoiceOver just flat out, refuses to be And it’s unacceptable for a pair of transit company like this one who talks a big game about Accessibility that they just want to develop an app and not really test it with VoiceOver very thoroughly. Please fix these problems.