Ascension One

This app is useless. One minute it’s working and then the next it’s not. Billing tracking is terrible. Always paid my copayments upfront and then getting billing statements from different agencies months later. Can’t even sign into my account from the app or browser. Think I’m about done with Ascension. Customer service is great, but their billing system sucks. Not wasting anymore money on popup side charges.

Never a great day to have surgery but last Wednesday I had prolapse surgery. I’ve had many surgeries over the years but this one just had me very anxious, to say the least. Very stressed! But from the time I was taken back to be prepared I felt so much better. Emily was the best! I felt in good hands throughout the entire procedure. The staff was incredible! I highly recommend Dr. Chesney for any of your GYN procedures. Couldn’t have been in better hands.

I regularly have issues accessing my children’s linked files. The billing function worked for a while, but now it shows my account isn’t linked. Even after putting in an account or billing number, it says to try again later. After reviewing FAQ’s and contacting the help number listed, I was told that representative could not do anything to help with billing, even after explaining I just wanted the bills to populate in the app. The app always redirects me to login to the old billing portal. I haven’t been able to message my care team, even by going to the doctor’s profile and selecting “message” directly. When I go to write the message, the doctor’s name disappears and when I try to select who to send the message to no doctor’s appear in my “care team”. If I go to the tab to look at my care team, they are listed there. If I have to go to a separate billing sight and have to call to communicate with my doctor or access my children’s health records, what is the point of this all-in-one app? I’ve submitted feedback in the app multiple times and have never been contacted.