Reviews of CS Utilities

By: Colorado Springs Utilities App

List of user reviews and ratings for CS Utilities

Total ratings

1.40 (Rating count: 55)

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Review summary

Users repeatedly report login/authentication problems (including biometric logins) and frequent server errors, which hinder signing in and paying bills. In-app payments are unreliable, and 2FA is email-only, with many requesting SMS verification. Support is criticized and the UI feels dated. Despite these, some reviewers find the app useful for viewing usage and cost data when it works.

Pros

Provides detailed usage data and cost history accessible in the app.
Centralizes account information (balance, bill details) in one place.
When functioning, offers useful insights for monitoring usage and costs.

Cons

Frequent login failures and unreliable biometric login (Face ID/Touch ID).
Persistent internal server errors / authentication problems preventing sign-in.
In-app payment is unreliable; many users must use the website or encounter processing issues.
Two-factor authentication is limited to email; users request SMS verification and saved credentials.
Poor customer support and outdated UI with sparse updates.

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User Reviews

Recent rating average: 1.50

All time rating average: 1.40

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83% (25)

Date	Author	Comment
2026-06-04	Mr*****	I can able to login at your website with my two letters pk. But in app it says must have 3 letters username. Please update your app me to login with my two letters username please. Thank you so much
I can able to login at your website with my two letters pk. But in app it says must have 3 letters username. Please update your app me to login with my two letters username please. Thank you so much
2026-05-08	Ke*****	I’ve been a customer since 2002. I’ve tried multiple times to activate the app AND to login online. I’ve talked to tech support. Nothing works. I request an email for login help and it never arrives.
I’ve been a customer since 2002. I’ve tried multiple times to activate the app AND to login online. I’ve talked to tech support. Nothing works. I request an email for login help and it never arrives.
2025-11-19	WE*****	This app has a long way to go and they never fix it in updates. You can't use Face ID to log in, still, after years of "updates" as the app never saves the info, so I have to type in all of my info every single time just to log in. Also, allow us to get a log in code via text and not just email, as at times the code doesn't come via email. Make these changes and update your app so it doesn't feel like it's 2010. Behind the times for sure, the interface could use updating as well.
This app has a long way to go and they never fix it in updates. You can't use Face ID to log in, still, after years of "updates" as the app never saves the info, so I have to type in all of my info every single time just to log in. Also, allow us to get a log in code via text and not just email, as at times the code doesn't come via email. Make these changes and update your app so it doesn't feel like it's 2010. Behind the times for sure, the interface could use updating as well.
2025-11-10	Ja*****	Bio login has never worked. Makes me wonder what their API to my biometric data is actually doing on the backend.
Bio login has never worked. Makes me wonder what their API to my biometric data is actually doing on the backend.
2025-08-24	Fe*****	Looking at all of the negative ratings, I expected this app to be fairly useless, but I was curious. It turns out, it has every bit of information that I was looking for, specifically how my usage has changed since replacing my windows and how my irrigation costs were compared to previous years. Is there a way this app could be slightly more intuitive? Of course. Would it be nice if I could just use touch ID or Face ID to login? Of course. But given that I can do everything that I want, I was very pleasantly surprised. Give it a try!
Looking at all of the negative ratings, I expected this app to be fairly useless, but I was curious. It turns out, it has every bit of information that I was looking for, specifically how my usage has changed since replacing my windows and how my irrigation costs were compared to previous years. Is there a way this app could be slightly more intuitive? Of course. Would it be nice if I could just use touch ID or Face ID to login? Of course. But given that I can do everything that I want, I was very pleasantly surprised. Give it a try!
2025-05-09	pu*****	Can’t reach customer support
Can’t reach customer support
2025-04-30	Au*****	It gives you the runaround between your account number, phone numbers and addresses. You never actually get to register to use the app.
It gives you the runaround between your account number, phone numbers and addresses. You never actually get to register to use the app.
2025-03-23	Fa*****	Does not work, I can’t log in through the app or the site! I can only pay as as a guest.
Does not work, I can’t log in through the app or the site! I can only pay as as a guest.
2025-02-28	as*****	The app nor the website will let me login. I’ve changed the password 10 times and it keeps rejecting my new password. I don’t know how to pay my bill other than walk into the building with a check
The app nor the website will let me login. I’ve changed the password 10 times and it keeps rejecting my new password. I don’t know how to pay my bill other than walk into the building with a check
2025-02-02	Jo*****	Why even bother having an option to enable biometric login if it doesn’t work and disappears as soon as you turn it on?
Why even bother having an option to enable biometric login if it doesn’t work and disappears as soon as you turn it on?