City Utilities – My Account

Name: City Utilities – My Account
Rating: 4.6 (4670 reviews)
Author: Smart Energy Systems LLC

By: Smart Energy Systems LLC App

Smarter Utility Management

Overview

Version:

2.9

Last updated: 2026-06-19

Ranking

#27,865 ▼ 51

Overall

Features & Capabilities

City Utilities – My Account is a single, secure Chrome extension that helps you manage electric, natural gas, water, and transit services from one place. It streamlines billing, usage tracking, outage reporting, and multi-account management with a clean, intuitive interface and real-time updates.

City Utilities My Account also makes it easy to pay bills, view usage trends, start or stop service, set up notifications, and contact customer support—all designed for convenience and security.

User Growth & Download Statistics

App Energy Payments

By:

Smart Energy Systems LLC

Rating:

4.60

(4,670) 35 new ratings

Version:

2.9 Last updated: 2026-06-19

Version code:

887204529

Creation date:

2021-04-19

Compatible devices:

Size:

61.79MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-16

Compare stats and ranking:

Ranking

# 27,865 ▼ 51

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Smart Energy Systems LLC

Apple Apps Store

https://apps.apple.com/us/app/city-utilities-my-account/id1534801228

Website:

https://www.cityutilities.net/

User Reviews

Most reviews focus on stability and payment issues after updates. The top positives are that the redesign is user friendly and that login is now supported, with at least one reviewer noting the app is easy to figure out and mirrors the full website. However, users report repeated payment problems due to card data entry bugs, forced updates and sign-in requirements, incorrect or inconsistent billing data, non-dismissable notification badges, and missing or wrong usage data after updates. Overall sentiment is cautious optimism about design and login, overshadowed by reliability concerns.

Pros

Easy to figure out with a short learning curve and parity with the full website.
New design is user friendly and intuitive.
New version allows logging in, which improves accessibility.

Cons

Frequent card expiration date input bugs causing failed payments.
General app instability after updates: forced updates, sign-in every time, Face ID not working, and credentials issues.
Billing and payment data inconsistencies: wrong charges, $0.00 bill displays, and payment history misalignment.
Notification badge that cannot be dismissed.
Missing or inaccurate usage data after updates: no current usage shown and gas page is wrong.

Recent reviews

Three major problems with this app. The first one is that most of the time you give it a command and you get the swirl to let you know that it’s thinking and it takes a while for it to do anything. The next issue is their times that you go through all of your messages and mark them all as read or even delete them and it still shows you that you have one unread message on the app itself so it’s better to just turn off the notifications altogether because it’s annoying. The last issue is that it doesn’t work very well with voiceover it does for the most part but not 100%