My TELUS

Name: My TELUS
Rating: 3.7 (165 reviews)
Author: TELUS Communications Inc.

By: TELUS Communications Inc. App

Manage your services in a snap

Overview

Version:

5.13.0

Last updated: 2026-07-14

Ranking

#135,799 ▲ 3,411

Overall

Features & Capabilities

The My TELUS extension provides quick, secure access to your TELUS account from your browser. Pay bills, check balances, update your profile, and view exclusive offers and rewards, all with biometric login and 24/7 TELUS Assist chatbot.

Mobility customers can monitor monthly data, text, and voice usage, view past bills, set data limits with overage protection, and use Siri Shortcuts. Home Services customers can upgrade internet, manage Pik TV/Optik TV channels, and control Wi‑Fi. You can pay by card or bank, enroll in pre-authorized payments, and rate the app anytime.

User Growth & Download Statistics

App Payments Privacy & Security Task Management Communication Data

By:

TELUS Communications Inc.

Rating:

3.70

(165) 0.10

Version:

5.13.0 Last updated: 2026-07-14

Version code:

887923291

Creation date:

2022-02-11

Compatible devices:

Size:

147.78MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-16

Compare stats and ranking:

Ranking

# 135,799 ▲ 3,411

Other platforms

My TELUS (v5.12.0)

12,683,165 3.60

(78,109)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

TELUS Communications Inc.

Apple Apps Store

https://apps.apple.com/us/app/my-telus/id543953973

User Reviews

Users broadly report that My TELUS's iOS app is unreliable and frustrating. The most recurring complaints are that the app frequently fails to load or freezes, making usage tracking and plan changes difficult. Login issues and missing 2FA complicate access. Many users cite poor customer service with long wait times and offshore support, plus billing problems such as overcharges and unclear balances. Security concerns are raised about limited 2FA and slow breach responses. A minority note the app's utility for monitoring usage and paying bills.

Pros

App can be used to monitor usage and pay bills.

Cons

Reliability issues: the app frequently fails to load, freezes, or shows errors like 'Something went wrong'.
Login and authentication problems: trouble logging in due to missing 2FA and inconsistent credential verification.
Poor customer service and support: long wait times, offshore call centers, and poor communication.
Billing issues and balance confusion: overcharges, inability to top up prepaid, and unclear or incorrect balances.
Security concerns and slow breach response: limited 2FA options and perceived lag in handling security incidents.