BeyondTrust Support

Name: BeyondTrust Support
Rating: 3.1 (54 reviews)
Author: Bomgar Corporation

By: Bomgar Corporation

Utilities

Features & Capabilities

BeyondTrust Support for iOS delivers a mobile-first support experience by enabling secure, real-time assistance. Reps can securely chat with end users, co-browse the same websites or apps, and review screen captures to troubleshoot together.

Enhanced capabilities include viewing screen snapshots and pushing status updates or configuration profiles from the Rep Console, speeding issue resolution. It works with existing BeyondTrust installations (v15.2.1+) and requires trusted CA-signed certificates.

User Growth & Download Statistics

App Privacy & Security Developer Tools

By:

Bomgar Corporation

Rating:

3.10

(54)

Version:

2.2.21 Last updated: 2026-04-30

Version code:

885089393

Creation date:

2012-01-10

Compatible devices:

Size:

7.30MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 220,331 ▼ 364

Other rankings

#92 in support keyword 14 ▼ 78

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

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Developed by:

Bomgar Corporation

Apple Apps Store

https://apps.apple.com/us/app/beyondtrust-support/id488264551

Website:

https://www.beyondtrust.com/products/remote-support

User Reviews

Users like BeyondTrust Support for its ease of use and strong mobile remote-support fit, especially for on-the-go use. However, recurring issues include crashes, unstable connections, and limited ability to remotely control iOS devices, largely due to Apple restrictions. Some reports note variable iOS compatibility and setup guidance. Overall, the app shows promise for mobile remote support but reliability and feature limitations hinder consistent use.

Pros

Easy to connect for clients and quick session setup
Strong fit for remote support on the go; mobile-friendly and works well on iPad/iPhone
Designed for remote support and aligns with typical support workflows
Positive notes about being reliable for mobile remote assistance when not experiencing issues

Cons

Crashes frequently, including crashes at startup and during sessions
Connection establishment and stability can be unreliable; sessions may not start or disconnect unexpectedly
Limited functionality on iOS devices; no remote control and viewing is often restricted due to platform policies
Inconsistent iOS version compatibility and setup requirements across updates