Features & Capabilities

BeyondTrust Support for iOS delivers a mobile-first support experience by enabling secure, real-time assistance. Reps can securely chat with end users, co-browse the same websites or apps, and review screen captures to troubleshoot together.

Enhanced capabilities include viewing screen snapshots and pushing status updates or configuration profiles from the Rep Console, speeding issue resolution. It works with existing BeyondTrust installations (v15.2.1+) and requires trusted CA-signed certificates.

User Growth & Download Statistics

By:
Bomgar Corporation
Rating:
3.10
(54)
Version:
2.2.21 Last updated: 2026-04-30
Version code:
885089393
Creation date:
2012-01-10
Compatible devices:
Size:
7.30MB
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-05
Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
Bomgar Corporation
Apple Apps Store
https://apps.apple.com/us/app/beyondtrust-support/id488264551
Website:
https://www.beyondtrust.com/products/remote-support

User Reviews

Users like BeyondTrust Support for its ease of use and strong mobile remote-support fit, especially for on-the-go use. However, recurring issues include crashes, unstable connections, and limited ability to remotely control iOS devices, largely due to Apple restrictions. Some reports note variable iOS compatibility and setup guidance. Overall, the app shows promise for mobile remote support but reliability and feature limitations hinder consistent use.
Pros
  • Easy to connect for clients and quick session setup
  • Strong fit for remote support on the go; mobile-friendly and works well on iPad/iPhone
  • Designed for remote support and aligns with typical support workflows
  • Positive notes about being reliable for mobile remote assistance when not experiencing issues
Cons
  • Crashes frequently, including crashes at startup and during sessions
  • Connection establishment and stability can be unreliable; sessions may not start or disconnect unexpectedly
  • Limited functionality on iOS devices; no remote control and viewing is often restricted due to platform policies
  • Inconsistent iOS version compatibility and setup requirements across updates
Recent reviews
This app crashes every time I start a remote session. After I tap the link and connect to a session the app will automatically quit itself.
by Li*****, 2024-07-30

kindly fix this issue - need it asap thx
by * *****, 2023-05-05

Love this for them.
by Da*****, 2022-08-25
View all user reviews ›

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