Reviews of ESCByFieldEdge

By: dESCO, LLC

List of user reviews and ratings for ESCByFieldEdge

Total ratings

1.30 (Rating count: 92)

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Review summary

Overall, reviews are overwhelmingly negative about ESCByFieldEdge. The primary pain points are stability and reliability: the app crashes or freezes often, dispatches fail to load, and users frequently must delete and reinstall to get calls to appear or to sign in again. Data loss like lost signatures and broken notifications add to frustration. A small number of users note speed improvements and an integrated manager/tech app as a benefit, but these positives are far eclipsed by ongoing performance problems and slow updates.

Pros

Speed improvements in the newer app, especially on newer iPhones.
All-in-one experience that combines the manager app and the tech app for easier workflows.
Some users report the latest version is faster and clearer than the old app.

Cons

Frequent crashes and freezes; the app is often unusable.
Dispatches/jobs fail to load or update, hindering day-to-day work.
Need to delete and reinstall the app to load dispatches or re‑log in repeatedly.
Loses signatures and other input data, causing data loss.
Notifications don’t work reliably across devices and sessions.

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User Reviews

Recent rating average: 1.00

All time rating average: 1.30

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32% (29)

Date	Author	Comment
2026-04-15	Co*****	This company took a turn for the worst about 5 years ago. We have been customers for close to 10 years at this point and I can’t stress how truly horrible their mobile app is. This really has the potential to bring down an entire companies day to day operations based on issues that truly occur a dozen or more times a day. I decided to try and load the app literally as I am typing this and it opened up to just a completely blank schedule for tomorrow…which is obviously not what is actually on the job board for tomorrow. This happens every day, as does the app just randomly crashing. I wish we had never spent so much time and money to switch to this company because it literally just took us 6 months to switch to a new company.
This company took a turn for the worst about 5 years ago. We have been customers for close to 10 years at this point and I can’t stress how truly horrible their mobile app is. This really has the potential to bring down an entire companies day to day operations based on issues that truly occur a dozen or more times a day. I decided to try and load the app literally as I am typing this and it opened up to just a completely blank schedule for tomorrow…which is obviously not what is actually on the job board for tomorrow. This happens every day, as does the app just randomly crashing. I wish we had never spent so much time and money to switch to this company because it literally just took us 6 months to switch to a new company.
2026-03-25	ke*****	Seriously bad software
Seriously bad software
2026-02-18	EA*****	More often than not this app fails to works properly. Freezes completely on the regular, dispatches won’t load. For a field tech this is a complete waste. Rarely see updates pushed out. Pushing hard to get my company to drop this. Down right awful. If you try and submit a bug report that errors out as well. Pretty awful when you try to report an error and you can’t because that doesn’t work either. 2/18/26 update. App is still awful! Won’t load my dispatch, app updates are few and far between.
More often than not this app fails to works properly. Freezes completely on the regular, dispatches won’t load. For a field tech this is a complete waste. Rarely see updates pushed out. Pushing hard to get my company to drop this. Down right awful. If you try and submit a bug report that errors out as well. Pretty awful when you try to report an error and you can’t because that doesn’t work either. 2/18/26 update. App is still awful! Won’t load my dispatch, app updates are few and far between.