Field Service H

Provide your service engineers mobile access to all relevant information they need combined in an intuitive app that works with and without an internet connection. The Exact Field Service H app makes it possible for Service engineers to fully manage their service activities.

This app is part of the Exact Service Management solution.

With the Exact Field Service H app, service engineers have all work order information, customer service history, documents, service parts info, manuals etc. available in the field.

Key features: • Work with or without an internet connection • Overview of planned service activities • Navigation to service address to optimize travel time • All information in hand for each service activity • Register the actual hours spent and materials used • Insight into detailed parts documentation leading to high first time fix rate and best possible service • View configuration details • View service history, repairs, warranties and more of the service configuration • Link pictures to the service activity • Have the customer sign off on service activities • The service report including customer signature stored as PDF in Synergy • E-mail service slip directly to the customer from the iPad • The signed service order is ready for approval and the service activity can directly be invoiced if all service orders are signed.

Requirements: • Exact Synergy Enterprise. • As a user you need to have a service engineer role.