LG Telepresence

Telepresence - VisualSupport RemoteCall allows support representatives and their customers to collaboratively support iOS devices (iPhones & iPads).

Below are the necessary steps to use VisualSupport - RemoteCall.

Test Instruction: [ PC Side ]

1. RemoteCall Install (Windows 10 PC Application) A. Open a web browser and move to: https://telepresence.lge.com:8080/viewer/download
2. Download the RemoteCall Installer.
3. Run the RemoteCall Installer.
4. Once installed, run RemoteCall. A. After that, run the program B. Please refer manual(page4 ~ 5) C. Manual: https://telepresence.lge.com/update/telepresence_Manual.pdf
5. Enter the user ID and password, then click ‘Login’. A. ID: appletest01 B. PW: 222222
6. Click 'Start'
7. Standby to Connect.

[ Mobile Side ]

1. Launch the App A. Tap the ‘LG Telepresence’ icon to launch the application
2. Enter the 6-Digit Connection Code A. Enter the 6-Digit Connection Code(PC Connection Code) into the mobile app, then tap ‘OK’
3. Tap ‘Agree’ to continue. A. Please refer manual(page7 ~ 8) B. Manual: https://telepresence.lge.com/update/telepresence_Manual.pdf

For more information regarding the installation process or how to use LG telepresence - RemoteCall, please refer to the documents listed below.

1. RemoteCall Installer (PC Application) A. URL: https://telepresence.lge.com:8080/viewer/download
2. User Manual (For Testing Purposes) A. Manual: https://telepresence.lge.com/update/telepresence_Manual.pdf
3. Demo Video A. https://drive.google.com/file/d/1wncEfxihCXTRWUNGs-aw7dq2SN6Jor9B/view?usp=sharing
4. DemoAccount(PC app ID/PW) A. ID : appletest01 B. PW : 222222