Supportbench

A case management application that delivers on the promises you make to your customers. Deliver the best support using the most flexible tool-set.

This version of the iOS app includes:

• View and update cases including all of the fields • View all of your teams cases • View queues and your work queues • View recent items • Create new cases • Attach new activities to cases including tasks • Upload and view attachments on cases • Take a picture and attach it to a case • View the details of your tickets including comments with rich text and inline images • Forward cases to other agents • View a companies information and update it including contacts and case history.

Supportbench is a powerful and flexible case management system for those customer service and help desks that need more than just the status quo ticketing system.