Duke Energy

Name: Duke Energy
Rating: 4.8 (158143 reviews)
Author: Duke Energy

By: Duke Energy App

Duke Energy Corp

Overview

Version:

7.8.0

Last updated: 2026-07-08

Features & Capabilities

Duke Energy offers a secure login with optional biometric access (Touch ID or Face ID) so you can open the app quickly and stay protected.

You can view and pay bills, review billing history, compare current and past charges, set up automatic payments, and receive reminders. Track energy usage, report outages with real-time updates, and explore money-saving offers. If you need help, contact customer service directly from the app.

User Growth & Download Statistics

App Energy Privacy & Security

By:

Duke Energy

Rating:

4.80

(158,143) 1,706 new ratings

Version:

7.8.0 Last updated: 2026-07-08

Version code:

887971544

Creation date:

2019-03-27

Compatible devices:

Size:

120.04MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-18

Compare stats and ranking:

Ranking

# 2,456 ▲ 26

Other rankings

#44 in power keyword 53 ▲ 17#74 in usage keyword 39 ▼ 13

Other platforms

Duke Energy (v7.8.0)

1,778,219 2.95

(6,515)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Duke Energy

Apple Apps Store

https://apps.apple.com/us/app/duke-energy/id1325217974

User Reviews

User reviews repeatedly report login and access problems, prolonged app outages, and payment processing failures. When it works, the app can be quick for bill payments, but reliability is a major concern. Users also cite pricing frustrations and slow or unclear issue resolution. Overall, stability and reliability for account access and payments are the dominant pain points, with limited clearly visible pros beyond occasional ease of payments.

Pros

Payments through the app are fast and effortless when the system is functioning.
The online app/portal is useful for paying bills and answering billing questions.
Overall customer service/support from Duke Energy is positively noted by some users.

Cons

Persistent login/sign-in issues and account access problems (can't sign in, switch to business account, Face ID issues).
Frequent outages or the app being unavailable for extended periods (all temporarily unavailable, months without access).
Payment processing problems (can't pay via the app, disconnections after payment, duplicate payments, confirmation not reflecting).
Delays in fixing issues and lack of communication/plan to fix (issues reported multiple times with little or no fixes).
Pricing concerns/fees (high rates and perceived overcharges).