Duke Energy

Name: Duke Energy
Rating: 2.9192073 (6569 reviews)
Author: Duke Energy

By: Duke Energy App

Manage your Duke Energy account and pay your bill from anywhere.

Overview

Google Play Store

Downloads

1,807,535 ▲ 7.76K

Data as of 2026-08-22

Rating:

2.92 ▼ 0.01

(6,569)

Version:

7.9.0

Last updated: 2026-08-04

Ranking

#47,688 ▼ 11

Overall

Features & Capabilities

With the Duke Energy extension, you can manage your account anywhere and anytime. Log in securely (including fingerprint support), view and pay bills, review billing history, report outages, and monitor energy usage to optimize consumption. Stay on top of payments with reminders and take advantage of energy-saving offers, all while getting quick support from customer service.

This extension also helps you compare bills year over year, enable automatic payments, and access outage updates. It's designed to simplify energy management on the go, keeping you informed and in control of your energy costs.

User Growth & Download Statistics

App Payments

By:

Downloads:

Rating:

Version:

7.9.0 Last updated: 2026-08-04

Version code:

1848

Creation date:

2019-03-25

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.ACCESS_GPS Moderate risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_ADSERVICES_AD_ID Low risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk
android.permission.ACCESS_WIFI_STATE Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.USE_BIOMETRIC Low risk

Size:

33.44MB

Email:

Cu*****@duke-energy.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-08-22

Compare stats and ranking:

Ranking

# 47,688 ▼ 11

Other platforms

Duke Energy (v7.9.0)

4.80

(166,964)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Duke Energy

Google Play Store

https://play.google.com/store/apps/details?id=com.dukeenergy.customerapp.release

Email:

Cu*****@duke-energy.com

Website:

http://www.duke-energy.com

User Reviews

Reviews praise the app for tracking energy usage and bills and for offering energy-saving tips, and some users find it easy to use. However, a large number of reviews highlight serious reliability problems: the app frequently fails to load, displays a blank/black screen, or crashes; login/authentication on mobile is inconsistent; users often cannot view statements or pay bills through the app. Update and MFA changes add friction, sometimes pushing users to the website. While a minority note improvement in the newer version, the overall experience remains unstable for many users.

Pros

Helps track energy usage and bills, enabling potential savings.
Easy to use for basic tasks.
Offers energy-saving tips and usage insights.

Cons

Frequent reliability issues: app often fails to load, shows blank/black screens, or crashes.
Mobile login/authentication problems (password errors or inability to sign in).
Cannot view statements or pay bills due to app errors.
Update/MFA changes cause friction and can push users to the website for access.
Some features (e.g., home energy dashboard) are unreliable or non-functional.

Recent reviews

Himorrible experience with Duke Enwrgy this year, their billing system is a scam and completely overchargez its customers. Not happy at all, would not recommend

Ka*****, 2026-08-07

the app updated yesterday and now I can't pay my bill. every time I confirm a payment method it loops me back to the "choose a payment method" and none of my cards are showing as saved in my account