SmartRent

Never loads in time, times out and not convenient most of the time when trying to access the app or my apartment. Better off just putting the code in at the door every time.

I have had this app now for around 4 to 5 years, due to it being the only app associated with unlocking my front door for my apartment. At first, the app worked great, and it would unlock the door, efficient and reliably every time. However, in the last couple of years, it only works for unlocking my door about 20% of the time. I used to be able to unlock the door through this app as I was coming up to the start of my hallway, but it now doesn’t even work to unlock my door when I’m standing right in front of it (regardless of whether or not I am using Wi-Fi or cellular data), the majority of the time. Additionally, there have been multiple occasions in which I press the unlock button, still have to put my code into my door to actually unlock it, and then my door will unlock finally from the app a couple of minutes later (after it has already been locked). I find this to be unacceptable, as this is the main function of the app (and the only reason that I have it), as well as somewhat of a safety concern. However, the only reason that I’m still giving the app 2 stars (rather than 1) is because the app still works reliably for turning on and off the lights in my home that are connected to the app. I am not typically one to leave reviews when I am not satisfied with an app, but I find this to be a bit more of a serious issue, considering this is pertaining to the lock on my front door.

Never works