Rapid Rewards Shopping® button

I am giving this 3 stars due to ongoing issues with using the Rapid Rewards Shopping button and not being credited my points. This continues to be an issue, despite submitting missing points and only being credited the missing points some of the time. When I make a purchase, I always make sure to have my Rapid Rewards button activated throughout the purchase. At the end of the purchase, I get the Rapid Rewards Shopping pop up saying, "Congratulations, you earned xxx points." However, these points never get credited to my account. If I go to my account, it indeed shows that I visited the vendor, but the points are not credited. When the button works, it works great, but when it doesn't (which is, lately, the majority of the time), I get cheated out of points. I could have chosen to use Capital One Shopping extension or Honey, and received their discounts/points, but chose to use Rapid Rewards, to my loss. Since late December, I have now had approximately $1300 worth of purchase points go missing from my Rapid Rewards account. I am sorely disappointed and wish that Rapid Rewards customer service was more helpful in addressing this issue, particularly when I submit missing points WITH the order confirmation. Further, when I address the issue with RR, I get a long laundry list of what *I* am potentially doing wrong, instead of them admitting the issue is on their or the vendor's end. I verify that I am signed in throughout my shopping, I turn off VPN, I make sure cookies are activated, I do not use coupon codes from external sites. My review stars may go up or down, depending on how Rapid Rewards chooses to handle this most recent points issue.

love it

I like that I am getting the points to do what I want. I like making my money work for me.