You live in Google Workspace™. So should your CRM.
Manifest V3
- Users:
- 50,000+
- Rating:
- 4.37 (385)
- Version:
- 2.0.343 (Last updated: 2025-04-25)
- Creation date:
- 2020-06-24
- Permissions:
- declarativeNetRequest
- notifications
- scripting
- sidePanel
- storage
- tabs
- webRequest
- Host permissions:
- https://app.copper.com/
- https://mail.google.com/*
- https://calendar.google.com/*
- Size:
- 12.59M
- Email:
- su*****@copper.com
- URLs:
- Website ,Privacy policy
- Full description:
- See detailed description
- Source:
- Chrome Web Store
- Updated:
- 20 hours ago
User reviews
Copper CRM for Gmail is praised for its tight integration with Gmail, making email and client management easier for small businesses and teams by providing visibility into client conversations. However, users frequently report serious bugs causing Gmail interface problems and unreliable email tracking features. The extension's UI can clutter the compose window and lacks options for disabling unwanted elements. Additionally, many users experience frustrating subscription and cancellation processes, and inconsistent customer support leaves issues unresolved. Despite these drawbacks, ongoing updates and useful integration features maintain its appeal.
Pros
- Seamless integration with Gmail makes it easier to keep customer info updated and manage communication within email.
- Good for small businesses seeking email and task organization without the complexity of larger CRM platforms.
- Provides access to client conversation history to the whole team, enhancing collaboration.
- The Chrome extension brings core CRM features directly into Gmail, offering a smooth user experience.
- Ongoing improvements and added functionalities, such as inline comment responses in email threads, show active development.
Cons
- The Chrome extension has significant bugs causing Gmail interface disruptions like hiding the search bar and constant refreshing in the sidebar and compose toolbar.
- Email tracking features are buggy and sometimes fail to detect recipients or allow users to control tracking preferences properly.
- Difficult and problematic cancellation and refund policies; some users report being charged for a full year and losing their data after subscription termination.
- The extension adds unwanted UI clutter to the Gmail compose window and does not allow permanent disabling of email tracking features, disrupting user workflows.
- Customer support experience is often negative or unhelpful, with issues persisting over long periods without resolution.
Recent reviews
Works great!
Annual billing means if you add a seat you pay for it for the year. Keep that in mind if you are weighing a discount vs flexibility.
by
Dave Logan, 2024-11-06
The way it integrates seemlessly and provides access to client conversation history to the whole team is absolutely superb. Highly underrated sales- support- business tool. Thank you Copper for being awesome.
by
Eelko van Diedenhoven, 2023-10-19
As a small business I love that copper can keep my emails and task organized. The large CRM platforms were too much. As my day is all email, Copper is just what I need.
by
Liane Crane, 2023-03-22
Extension safety
Risk impact
Copper CRM for Gmail requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.
Risk impact analysis details
- Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
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Risk likelihood
Copper CRM for Gmail has earned a fairly good reputation and likely can be trusted.
Risk likelihood analysis details
- High This extension was recently updated in the past month. New updates may not be stable or safe.
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