Spiceworks Help Desk

Name: Spiceworks Help Desk
Rating: 2.3275862 (124 reviews)
Author: Spiceworks

By: Spiceworks

Manage your Spiceworks Cloud Help Desk - Anywhere.

Features & Capabilities

Spiceworks Help Desk mobile app empowers IT professionals to manage their Spiceworks Cloud Help Desk effortlessly from anywhere. With the ability to view, create, assign, and prioritize help desk tickets on the go, IT pros can stay on top of their workflow even while away from their desks.

Used by over 1 million IT professionals worldwide, Spiceworks provides free IT management tools covering everything from network monitoring to vendor reviews. The Help Desk app brings essential ticket management capabilities directly to mobile devices, enabling seamless IT support operations anytime and anywhere.

User Growth & Download Statistics

App Developer Tools

By:

Downloads:

Rating:

Version:

1.0.8 Last updated: 2026-05-13

Version code:

Creation date:

2022-01-12

Publisher country:

Permissions:

android.permission.CAMERA Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.FOREGROUND_SERVICE Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.READ_APP_BADGE Low risk
android.permission.RECEIVE_BOOT_COMPLETED Low risk
android.permission.REORDER_TASKS Low risk
android.permission.WAKE_LOCK Low risk

Size:

12.17MB

Email:

mo*****@spiceworks.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-07-05

Compare stats and ranking:

Ranking

# 336,744 ▼ 608

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Spiceworks

Google Play Store

https://play.google.com/store/apps/details?id=com.spiceworks.helpdesk

Email:

mo*****@spiceworks.com

Website:

https://www.spiceworks.com/free-help-desk-software

User Reviews

Users appreciate the basic ticket management and canned responses offered by the app, but frequently complain about major usability issues. The keyboard covering text input fields, back button closing the app, frequent logouts, missing features such as dark mode and knowledge base, and intrusive ads are repeatedly highlighted. Many users find the app less useful than the previous version and have trouble typing responses or navigating easily. There is a clear demand for improvements in UI/UX, feature additions, and an ad-free option to enhance the overall experience.

Pros

Provides basic ticket management functionality as expected from a help desk app.
Includes canned responses feature which is appreciated by some users.
Some improvement noted compared to previous versions.
Ad space is not too intrusive for some users.

Cons

Keyboard often covers input text boxes, making it hard to see what is being typed.
Back button unexpectedly closes the app instead of navigating back.
App frequently logs users out when switching away and returning to the app.
Missing important features like dark mode, knowledge base access, and easy ticket status changes within the app.
Ads are obtrusive and there is no option to remove them or pay for an ad-free version.

Recent reviews

Sign in with Google option is not available on the app but is available on the website. Edit: notifications are sent twice for 1 ticket.

An*****, 2024-12-03

Seems to be an android issue. My phones I've had 2 with this app. A Samsung and Google pixel when entering info to a ticket it hides behind the keyboard it doesn't show what I'm typing making it a hassle would love to see this change as my apple coworkers don't have this issue. I'll change my review to 5 stars once this is no longer a problem. My only other issue with the app is the back button closes the dang app but that I got used to quickly and doesn't effect me much