Now Support

Name: Now Support
Rating: 2.0857143 (109 reviews)
Author: ServiceNow

By: ServiceNow

Always here. Always ready.

Features & Capabilities

Now Support Mobile empowers you to perform essential administrative tasks anytime and anywhere using the powerful Now Platform®. This mobile app helps you resolve cases faster, fulfill service requests, and get instant assistance through the Now Virtual Agent—all from your mobile device. Features include real-time notifications to keep you updated 24/7, access to a comprehensive knowledge base, and a Service Catalog to speed up request fulfillment.

Enjoy seamless login with facial recognition or Touch ID, track case progress, and leverage intelligent insights from Ask Kodi, the Now Virtual Agent. Designed to deliver exceptional support experiences and improve productivity, Now Support Mobile streamlines communication and workflows across departments and systems for efficient case management on the go.

User Growth & Download Statistics

App AI Communication

By:

Downloads:

Rating:

Version:

21.3.0 Last updated: 2026-06-02

Version code:

2000050147

Creation date:

2020-04-21

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.FOREGROUND_SERVICE_MICROPHONE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.ACCESS_NOTIFICATION_POLICY Moderate risk
android.permission.BLUETOOTH Moderate risk
android.permission.BLUETOOTH_ADMIN Moderate risk
android.permission.BLUETOOTH_SCAN Moderate risk
com.google.android.gms.permission.AD_ID Moderate risk

Size:

100.06MB

Email:

mo*****@servicenow.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-21

Compare stats and ranking:

Ranking

# 318,777 ▼ 414

Other rankings

#1 in support keyword 14 ▲ 1

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

ServiceNow

Google Play Store

https://play.google.com/store/apps/details?id=com.servicenow.support

Email:

mo*****@servicenow.com

Website:

https://www.servicenow.com

User Reviews

Users commonly report critical login issues where the app fails to authenticate or traps them in infinite login loops. Many express frustration that the app merely wraps the desktop website, providing no improved mobile experience, yet forces them to use the app with no viable mobile browser alternative. Additionally, repeated redirects to download the app even after installation cause annoyance. Users also note confusion due to multiple similarly named ServiceNow apps. While the app aims for continuous improvement and configurable features, the poor login experience severely limits its usability.

Pros

The app demonstrates a focus on continuous improvement with new version releases.
The app provides flexibility in configuration options.
Installation is straightforward and the app is readily available on the Google Play Store.

Cons

Users are frequently unable to log in; authentication fails or loops repeatedly.
The app forces users to download it but often just wraps the desktop webpage, resulting in a poor mobile experience.
The app redirects users to download itself repeatedly even when already installed and logged in, causing frustration.
Users are forced to use the app with no effective mobile web alternative, limiting access if login issues occur.
There is confusion due to the presence of multiple ServiceNow apps with similar names, making it difficult to identify the correct app for users' needs.

Recent reviews

Can't log in, go to the webpage to authenticate from the app and it takes you to install app from Google store after I already have it and already logged in

Jo*****, 2025-01-24

Awful wrapper you're forced to use. It just wraps the desktop webpage. Why? Why are you making me download this when it isn't a better experience then the website would be? It's obnoxious, and useless. Stop forcing apps on people.