Help Digital Chat

Help Digital Chat is an omnichannel customer service platform created for companies that want to centralize, organize, and streamline communication with their clients.

With the app, the team can track service requests, respond to messages, view conversations, and maintain control of contacts in a simple, practical, and professional environment.

The app supports multiple channels, including WhatsApp Web and WhatsApp Official, with a list of service requests organized into pending, in progress, archived, and completed, without the need to navigate between multiple screens.

It's also possible to start new service requests for direct contact with clients, view external and private messages, including texts, images, videos, and documents, as well as send external and private messages, with or without a signature.

For operations with WhatsApp Official, Help Digital Chat allows the sending of message templates, facilitating the standardization of company communication.

The application also features essential notifications to keep users informed about what happens in the day-to-day operations of customer service.

With Help Digital Chat, your company gains more organization, speed, and control in its relationship with its clients.