D2UN Chat

With D2UN Chat, your company centralizes all customer service channels in a single environment, increasing team productivity, improving communication with clients, and making processes more organized and efficient.

The platform was developed for companies that want to professionalize their digital customer service, offering advanced conversation management features, collaborative support, and integration with the main communication channels.

Available features:

• Support for multiple channels, including WhatsApp Web and Official WhatsApp;

• Intelligent management of customer service interactions organized into pending, in progress, archived, and completed;

• Initiation of new customer service interactions for direct contact with clients;

• Viewing of external and private messages;

• Sending texts, images, videos, documents, and files;

• Internal communication between teams through private messages;

• Use of personalized signatures per agent;

• Sending of message templates approved by Official WhatsApp;

• Complete history of customer service interactions;

• Real-time notifications;

• Monitoring of team metrics and performance;

• A safe and reliable environment for managing customer relationships.

D2UN Chat offers a modern, intuitive, and efficient experience for companies seeking excellence in digital customer service.