FOM Order Manager

FOM Order Manager is the all-in-one mobile companion for Facebook-first shop owners to manage orders, customers, deliveries, and messaging — all from your phone.

Key Features:

📦 Order Management

• Create, edit, and track orders in real-time
• Update order status from New → Confirmed → Dispatched → Delivered
• Add notes, track payments, and manage refunds
• Generate professional PDF invoices with your branding

💬 Messenger Integration

• View and respond to customer conversations
• Send order updates and delivery notifications
• Quick reply templates for common scenarios
• Unified inbox for all customer communications

🚚 Delivery Tracking

• Track delivery status in real-time
• Assign delivery personnel
• Update customers with delivery ETAs
• Proof of delivery documentation

📊 Reports & Analytics

• Daily, weekly, and monthly sales summaries
• Revenue tracking and trends
• Customer insights and repeat buyer metrics
• Product performance rankings

👥 Customer Management

• Complete customer profiles
• Order history and spending patterns
• Customer segmentation
• Notes and tags for personalization

🔒 Secure & Private

• End-to-end encryption for sensitive data
• Biometric authentication support
• Secure session management
• GDPR compliant data handling

For Shop Owners
Whether you're running a small Facebook boutique or managing a growing e-commerce operation, FOM Order Manager gives you the tools to streamline your workflow and focus on what matters — your customers.

For Teams
• Role-based access control (RBAC)
• Staff management with permission levels
• Real-time sync across devices
• Activity logs and audit trails

Support

Need help? Contact us at support@getfom.com or visit our help center.