Reviews of Arizona Public Service

By: Arizona Public Service App

List of user reviews and ratings for Arizona Public Service

Total ratings

4.56 (Rating count: 12,740)

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Review summary

Users generally find the APS Android app easy to use and good for paying bills quickly. However, the most frequent complaints involve reliability and compatibility. Updates often render the app incompatible with various devices across models/OS versions. Login/access problems are common, with users unable to log in or losing access. Some UX issues include payments redirecting to a web page and sign-in friction, plus occasional VPN or PIN-related problems. Overall, usability is praised when the app runs, but compatibility and stability are major drawbacks.

Pros

Easy to use and navigate
Easy in-app bill payments
Fast app performance
Positive customer service experience

Cons

Post-update device compatibility issues; the app is not compatible with many devices
Cannot log in or has lost access
In-app payments sometimes redirect to a web page or require signing in, making it less seamless
Installation or device compatibility failures on certain devices (e.g., Note 9)

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User Reviews

Recent rating average: 2.70

All time rating average: 4.56

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48% (59)

Date	Author	Comment
2026-08-17	Ry*****	too expensive and a monopoly. should not be in business
too expensive and a monopoly. should not be in business
2026-08-16	Lo*****	they work very fast to return power if there's been outages and will work with you if you are have problems paying your bill
they work very fast to return power if there's been outages and will work with you if you are have problems paying your bill
2026-08-15	To*****	Make paying an outright practice in frustration. company motto
Make paying an outright practice in frustration. company motto
2026-08-15	Be*****	helpful and to pay my bills
helpful and to pay my bills
2026-08-15	Ma*****	l don,t like the way it st, sorry be side that l didn't,ask for Gmail to l wanted off l want my elec,bill in the maill x to
l don,t like the way it st, sorry be side that l didn't,ask for Gmail to l wanted off l want my elec,bill in the maill x to
2026-08-14	Ke*****	Makes you reset your password every month. your better off using the website
Makes you reset your password every month. your better off using the website
2026-08-13	Za*****	a scam of a power company.
a scam of a power company.
2026-08-08	Mi*****	they delete your bank account and then charge you for making a late payment when it doesn't go through.
they delete your bank account and then charge you for making a late payment when it doesn't go through.
2026-08-07	He*****	easy to use
easy to use
2026-08-06	Do*****	Easy Pleasy
Easy Pleasy