Reviews of Arizona Public Service

By: Arizona Public Service App

List of user reviews and ratings for Arizona Public Service

Total ratings

4.55 (Rating count: 12,605)

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Review summary

Users generally find the APS Android app easy to use and good for paying bills quickly. However, the most frequent complaints involve reliability and compatibility. Updates often render the app incompatible with various devices across models/OS versions. Login/access problems are common, with users unable to log in or losing access. Some UX issues include payments redirecting to a web page and sign-in friction, plus occasional VPN or PIN-related problems. Overall, usability is praised when the app runs, but compatibility and stability are major drawbacks.

Pros

Easy to use and navigate
Easy in-app bill payments
Fast app performance
Positive customer service experience

Cons

Post-update device compatibility issues; the app is not compatible with many devices
Cannot log in or has lost access
In-app payments sometimes redirect to a web page or require signing in, making it less seamless
Installation or device compatibility failures on certain devices (e.g., Note 9)

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User Reviews

Recent rating average: 2.90

All time rating average: 4.55

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47% (50)

Date	Author	Comment
2026-07-16	J.*****	works great fast and seamless very straight forward
works great fast and seamless very straight forward
2026-07-09	Jo*****	why would I be charged to pay my bill. ridiculous that they think this is ok. Just wrong.
why would I be charged to pay my bill. ridiculous that they think this is ok. Just wrong.
2026-07-07	Ja*****	Map of outages doesn't work (not even remotely accurate). when pressing the home icon, tells me location permission is not set, yet the app doesn't have that permission nor is anything blocked. Even during an outage, the manually zoomed app doesn't show actual outage area but a huge (150-200 mile range) well defined area which is inaccurate. Sings you out all the time - therefore the app will never alert you to outages or bill due dates, etc.
Map of outages doesn't work (not even remotely accurate). when pressing the home icon, tells me location permission is not set, yet the app doesn't have that permission nor is anything blocked. Even during an outage, the manually zoomed app doesn't show actual outage area but a huge (150-200 mile range) well defined area which is inaccurate. Sings you out all the time - therefore the app will never alert you to outages or bill due dates, etc.
2026-07-06	Li*****	easy to use!
easy to use!
2026-06-24	Jo*****	great app
great app
2026-06-16	Pa*****	it's not working at all
it's not working at all
2026-06-06	Jo*****	Makes everything more flexible ! THANK YOU
Makes everything more flexible ! THANK YOU
2026-06-06	Ch*****	if you are a day late you have to put all your info in just to pay your.
if you are a day late you have to put all your info in just to pay your.
2026-06-05	Pa*****	they are way more expensive then SRP but do we have a choice? nope 😂
they are way more expensive then SRP but do we have a choice? nope 😂
2026-06-04	Al*****	app used to be user friendly and it was easy to make payments. now it feels like it asks for a different payment method every month. oh, and don't appreciate the price gouging either
app used to be user friendly and it was easy to make payments. now it feels like it asks for a different payment method every month. oh, and don't appreciate the price gouging either