Reviews of GOV.UK ID Check

By: Government Digital Service

List of user reviews and ratings for GOV.UK ID Check

Total ratings

4.67 (Rating count: 118,776)

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Review summary

Reviews are mixed. Many users praise the app as easy, fast, and generally reliable when it works. A sizable portion, however, find it overly complicated, hard to navigate, or plagued by glitches, loops, and performance issues. Face-scan reliability and lighting problems are noted, along with occasional need to use a browser/PC due to hosted problems. Overall sentiment tilts positive for straightforward use, but UX and stability gaps are repeatedly mentioned.

Pros

Easy to use / user-friendly / quick to complete
Fast/rapid processing when the flow works
Generally positive sentiment and good service reported by many users
Clear/straightforward identity check process (straightforward to complete)

Cons

Too complicated / hard to navigate / confusing instructions
Frequent technical issues and loops; sometimes doesn00t work
Slow performance reported by some users
Face scan reliability issues (lighting affects scan; scan can be iffy)
Requires cross-device workarounds (sometimes need to use a web browser/PC)

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User Reviews

Recent rating average: 3.40

All time rating average: 4.67

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257% (177)

Date	Author	Comment
2026-07-01	Ni*****	brilliant
brilliant
2026-07-01	He*****	two apps and a raging headache, do you even want to be paid?
two apps and a raging headache, do you even want to be paid?
2026-07-01	Ch*****	did not want to sign up to this but forced to, to get my hrmc tax owed. tried doing it the other way but surprise surprise problems with site. backdoor way to make people sign up. else cannot get your refund.
did not want to sign up to this but forced to, to get my hrmc tax owed. tried doing it the other way but surprise surprise problems with site. backdoor way to make people sign up. else cannot get your refund.