Reviews of GOV.UK ID Check

By: Government Digital Service App

List of user reviews and ratings for GOV.UK ID Check

Total ratings

4.71 (Rating count: 121,927)

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Review summary

Reviews are mixed. Many users praise the app as easy, fast, and generally reliable when it works. A sizable portion, however, find it overly complicated, hard to navigate, or plagued by glitches, loops, and performance issues. Face-scan reliability and lighting problems are noted, along with occasional need to use a browser/PC due to hosted problems. Overall sentiment tilts positive for straightforward use, but UX and stability gaps are repeatedly mentioned.

Pros

Easy to use / user-friendly / quick to complete
Fast/rapid processing when the flow works
Generally positive sentiment and good service reported by many users
Clear/straightforward identity check process (straightforward to complete)

Cons

Too complicated / hard to navigate / confusing instructions
Frequent technical issues and loops; sometimes doesn00t work
Slow performance reported by some users
Face scan reliability issues (lighting affects scan; scan can be iffy)
Requires cross-device workarounds (sometimes need to use a web browser/PC)

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User Reviews

Recent rating average: 2.20

All time rating average: 4.71

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40% (213)

Date	Author	Comment
2026-09-08	Ru*****	Waste of time and effort Waste of time and effort another goverment money pit
Waste of time and effort Waste of time and effort another goverment money pit
2026-09-08	De*****	Just says no.
Just says no.
2026-09-08	Ge*****	painless experience for the most part, facial scan did take like 4 tries because it would complain about the bright light it itself was creating
painless experience for the most part, facial scan did take like 4 tries because it would complain about the bright light it itself was creating
2026-09-07	Sa*****	What an absolute nightmare trying to verify identification. I just wish you could speak to someone rather than this website rubbish and password sign in rubbish . HMRC pay someone a proper wage to answer a phone .
What an absolute nightmare trying to verify identification. I just wish you could speak to someone rather than this website rubbish and password sign in rubbish . HMRC pay someone a proper wage to answer a phone .
2026-09-07	Ma*****	I have all the right documents, but they can't verify my identity. HOW am I supposed to report and pay my CGT? Zero stars.
I have all the right documents, but they can't verify my identity. HOW am I supposed to report and pay my CGT? Zero stars.
2026-09-07	Ri*****	Worked very smoothly
Worked very smoothly
2026-09-04	Mi*****	why make it so difficult to get money out of HMRC. You have all my information so jumping through soany hoops is pure data mining.
why make it so difficult to get money out of HMRC. You have all my information so jumping through soany hoops is pure data mining.
2026-09-03	ja*****	very easy to use and I'm a tech dinosaur
very easy to use and I'm a tech dinosaur
2026-09-03	Re*****	annoying as heck and the flashing colours set my depersonalisation off thanks alot, if I were epileptic id be having a fit
annoying as heck and the flashing colours set my depersonalisation off thanks alot, if I were epileptic id be having a fit
2026-09-02	Av*****	apparently none of my government id proves who I am so I cant access my details!
apparently none of my government id proves who I am so I cant access my details!