- By:
- Government Digital Service
- Downloads:
- 3,308,318+ 49.18K
- Rating:
- 4.79 (84,523)
1,025 new ratings
- Version:
- 1.18.0 Last updated: 2025-03-05
- Version code:
- 1733318810
- Creation date:
- 2022-10-28
- Permissions:
- android.permission.ACCESS_ADSERVICES_AD_ID
- android.permission.ACCESS_ADSERVICES_ATTRIBUTION
- android.permission.ACCESS_NETWORK_STATE
- android.permission.CAMERA
- android.permission.INTERNET
- android.permission.NFC
- android.permission.VIBRATE
- android.permission.WAKE_LOCK
- com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
- uk.gov.documentchecking.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION See more ⏷
- Size:
- 41.57M
- Email:
- ID*****@digital.cabinet-office.gov.uk
- URLs:
- Privacy policy
- Full description:
- See detailed description ⏷
- Source:
- Google Play Store
- Updated:
- a day ago
Ranking
User reviews
Pros
- Once working, the app offers a quick and smooth identity verification process, linking well with government services.
- Clear and simple instructions when visible, making the app easy to use for those who get it to function.
- Facial scan and passport scanning features reduce the need for typing extensive data manually.
- Ability to sync between mobile app and computer for streamlined ID verification.
- Effective biometric verification for certain users after multiple attempts.
Cons
- App frequently fails to link or authenticate with the GOV.UK website, causing repeated restarts.
- Poor or unclear instructions on app usage, especially regarding linking accounts, browser requirements, and process steps.
- Face scan recognition issues, particularly for ethnic minorities and users with facial hair, causing multiple failed attempts.
- Problems with camera noise control and intrusive sounds during photo capture.
- Compatibility and functionality issues depending on browsers used (e.g., Firefox not supported) and device restrictions.
- App glitches like session timeouts shortly after verification leading to starting over.
- Lack of clear communication about starting the process on computer vs. phone, causing confusion and wasted attempts.
Recent reviews
Amazing in theory, abysmal in practice. I've been going around in circles just trying to link the app with my account! One week later and I'm unable to authenticate myself using my fancy new passport. The app simply gives up, much like the website. Please sort this out, as it would be amazing for everyone if it simply worked as designed!
by
Sanyamatma, 2025-01-27
Top many tries to get it to work. Finally worked when I switched to starting the process from my computer. It should say the restrictions, e.g. if it's better to start from the computer so people don't spend time trying to make it work from the mobile phone browser
by
thisgmailaccount, 2025-01-23
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