Help Scout

Name: Help Scout
Rating: 3.4615386 (391 reviews)
Author: Help Scout

By: Help Scout App

Bring your help desk to your pocket with Help Scout for Android

Overview

Google Play Store

Downloads

45,778 ▲ 40

Data as of 2026-11-07

Version:

2026.14

Last updated: 2026-10-20

Ranking

#295,950 ▼ 205

Overall

Features & Capabilities

Help Scout brings your customer service help desk to your Android device, enabling you to manage support conversations on the go. Quickly review customer conversations, assign them to your teammates, and respond promptly to provide seamless support. Designed for customer service teams who want flexibility and mobility, the Help Scout app ensures you stay connected with your customers anytime, anywhere.

The app is suitable for users aged 16 and above and encourages user feedback via email to continually improve the experience.

User Growth & Download Statistics

App Communication

By:

Downloads:

Rating:

Version:

2026.14 Last updated: 2026-10-20

Version code:

1790796191

Creation date:

2017-02-13

Publisher country:

Permissions:

android.permission.READ_EXTERNAL_STORAGE High risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_ADSERVICES_AD_ID Low risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk
android.permission.FOREGROUND_SERVICE Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.RECEIVE_BOOT_COMPLETED Low risk
android.permission.WAKE_LOCK Low risk
com.google.android.c2dm.permission.RECEIVE Low risk

Size:

19.44MB

Email:

he*****@helpscout.com

Website:

http://www.helpscout.com DR 87

Privacy policy:

https://www.helpscout.com/company/legal/privacy/

Full description:

Source:

Google Play Store

Data ingested on:

2026-11-07

Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:: Help Scout
Google Play Store: https://play.google.com/store/apps/details?id=net.helpscout.android
Email:: he*****@helpscout.com
Website:: http://www.helpscout.com

User Reviews

Reviewers find the Android app convenient for handling tickets away from the desk and reasonably smooth for basic use. The most common complaint is the lack of live chat support. Many users also report login problems, emails failing to load, and crashes, especially after updates. Several say the redesigns hurt productivity, and the app lacks features available on desktop, like customer details and workflows. Notification issues appear in a few reviews.

Pros

Convenient for responding to tickets when away from the desk
Feels smooth and solid for basic use
Helpful for tracking and assigning emails

Cons

Lacks live chat (Beacon) support, mentioned repeatedly
Login, loading, and email display failures, including SSO login loops
Updates and redesigns introduce bugs, crashes, and productivity-hurting changes
Missing features found on desktop, such as customer info, workflows, and tablet layout
Push notifications unreliable or hard to configure in-app