Features & Capabilities

Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work!

With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)

User Growth & Download Statistics

App
By:
Help Scout PBC
Rating:
4.10
(272)
6 new ratings
Version:
2026.7 Last updated: 2026-06-02
Version code:
886304447
Creation date:
2016-01-18
Compatible devices:
Size:
95.65MB
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-06
Compare stats and ranking:

Ranking

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
Help Scout PBC
Apple Apps Store
https://apps.apple.com/us/app/help-scout/id966327660
Website:
https://www.helpscout.com/

User Reviews

Please add dark mode to the app.
by NW*****, 2026-05-23

They said they were going to fix the usability of their redesigned mobile app but it’s been months and no change. Redesign is terrible, everything takes longer and is harder to do. They need to refactor their design department and just go back to the old version. Another example of people fixing something that isn’t broken.
by Ja*****, 2026-03-20

Helpscout is vital to my workflow and this app lets me do everything without lugging my work laptop around! Thanks for the great app and for the continued support!
by Da*****, 2026-03-07
View all user reviews ›

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