Chatz: Team Inbox

Chatz is a shared inbox for businesses that sell and support over chat. Bring WhatsApp, Instagram, Messenger and more into one place, so your whole team can answer customers fast without passing a phone around.

WHAT YOU CAN DO

Shared team inbox
- Answer customers from WhatsApp, Instagram, Messenger and other channels in one list
- Assign chats to teammates, add internal notes and mention colleagues
- Quick replies with photos, brochures and files, so common answers take one tap
- Voice notes, photos, videos and documents, with saved copies of recent chats when you have no signal

Leads and sales
- A CRM board and pipeline stages (Cold, Warm, Hot to Won) so no lead is forgotten
- Automatic lead assignment between teammates, with working hours and daily limits
- Invoices, payment schedules and payment reminders inside the chat
- Ads Manager view of leads and cost per lead from your Meta ads

Automation
- Sales flows with buttons and menus that greet new customers and qualify them
- Scheduled messages and follow-ups you can see, edit or cancel before they go out
- AI reply suggestions that draft an answer from your own saved knowledge, for you to review and send

Know how your team is doing
- Replies per teammate, response time, missed chats and customer satisfaction ratings
- Home screen with chats waiting for a reply, 24-hour windows closing and today's bookings
- Monthly report delivered by email as a PDF

Built for teams
- Push notifications for new messages, mentions and assignments
- Choose which channels each teammate sees, and mute the ones you do not work on
- Works on your phone and on the web, with the same data

Chatz is a business tool. You need a Chatz workspace to sign in. Create one at chatz.my, or ask your team admin to invite you.

Chatz is not affiliated with, endorsed or sponsored by WhatsApp, Meta or any other messaging service named above. All trademarks belong to their owners.

Support: hello@chatz.my