ZapElite

ZapElite is a shared team inbox that helps businesses manage their customer conversations in one place. Your whole team works together — assign chats, reply as a group, and keep full context on every customer, so nothing slips through the cracks.

ZapElite connects your business messaging channels into a single real-time inbox, so agents can handle support and sales conversations from their phone.

WHAT YOU GET

• Shared team inbox
See every conversation your team is handling. Get real-time updates when messages arrive, are assigned, or are resolved.

• One-tap reply
Open a conversation, type, and send. Reply with text, voice notes, images, documents, and location — all from your phone.

• Message templates
Browse your library of pre-approved message templates and send with one tap. Ideal for follow-ups, confirmations, and time-sensitive updates.

• Follow-up reminders
Set a reminder on any conversation so a customer never gets forgotten.

• Real-time sync
Changes on the ZapElite web app appear instantly on mobile, and vice versa. It works offline too — messages you send while disconnected are queued and delivered as soon as you reconnect.

• Push notifications
Get notified the moment a new message arrives, a conversation is assigned to you, or a teammate @mentions you.

• Biometric lock
Optional Face Unlock / Fingerprint lock keeps customer data protected if your phone is lost or shared.

WHO IT'S FOR

ZapElite is a companion app for businesses that already use the ZapElite web platform (app.zapelite.io). You will need an active ZapElite account to sign in. The mobile app extends your ZapElite inbox to your phone — it is not a standalone messaging client.

BILLING

The ZapElite mobile app is free with no in-app purchases. Subscriptions are managed only on the web at app.zapelite.io — you cannot subscribe, upgrade, or buy anything inside this app.

PRIVACY

Your messages and customer data stay inside your ZapElite account. We do not read, mine, or sell your conversations. Privacy policy: https://www.zapelite.io/privacy

SUPPORT

Questions? Email support@zapelite.io or visit https://www.zapelite.io/support

ZapElite connects to the WhatsApp Business Platform. ZapElite is an independent product and is not affiliated with, endorsed by, or sponsored by WhatsApp LLC or Meta Platforms, Inc. WhatsApp is a trademark of WhatsApp LLC.