OmniChat by Freshchat

Engage, sell, and support from anywhere on the web

What is OmniChat by Freshchat?

OmniChat by Freshchat is a beneficial tool that enhances the productivity of businesses with its modern messaging system. This Chrome extension makes it possible for businesses to engage clients, close deals, and offer support from any Chrome page. Its features include conversation assignment, usage of emojis or images, attachment of FAQs/canned responses, useful intel from user profile and navigation history, real-time notifications, and easy collaboration through private notes. It's a preferred messaging software for over 150,000 businesses worldwide.

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Stats

By: Freshchat by Freshworks

View on Chrome Web Store

Users: 2,000+

Rating: 2.00 (1)

Version: 1.2.0 (Last updated: 2020-01-11)

Creation date: 2020-01-09

Risk impact: High risk impact

Risk likelihood: Low risk likelihood

Manifest version: 2

Permissions:

activeTab
https://*/*
http://*/*
webRequest
webRequestBlocking
webNavigation
storage

Size: 305.15K

Email: su*****@freshchat.com

URLs: Website ,Privacy policy

Stats date:

Chrome-Stats Rank

# 21969 ▼ 254

Other rankings

#24218 in Workflow & Planning ▼ 15 #156 in messenger keyword 21 ▲ 1 #218 in ticket keyword 8 ▲ 4 #240 in reply keyword 15 ▲

Other platforms

Not available on Firefox

Not available on Edge

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Summary

Analyze keywords

Carry the Freshchat messenger on any chrome webpage — Close deals and support customers from anywhere.

Let the experts do the talking

Assign conversations to an individual team member or to pre-created groups. Resolve them and convert them into Freshdesk tickets, if required.

Show your messenger savvy side

Respond to conversations using words, emojis, or images. You can also attach FAQs or a canned response to your reply to fight the monotony and find a higher place on the productivity map.

Use context to win big

Get all the intel you need from user profile and website navigation history to lead and ticket information from Freshsales and Freshdesk to respond confidently.

Never miss a reply

User reviews

It requires to "Add domaint" to every tab I have on my browser. I don't want to freshchat mess with my other tabs. What I really need is to have a desktop client in order to take advantade of notifications, unread badges and separation from my web browsing. Like Whatsapp, telegram and slack.

Josue Camargo, 2018-10-11

View all user reviews

Safety

Risk impact

OmniChat by Freshchat is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install OmniChat by Freshchat if you trust the publisher.